While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. We're here to help increase your hire rate. You can't reply to the automated emails, they get bounced back. We're sorry you're still receiving these emails. You can even pay me, I don't want to. Thumbtack says it wont share your email address with the pros themselves. Thanks, Bob! It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Beware! Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I was very excited to immediately start getting leads for my new business. BBB Business Profiles generally cover a three-year reporting period. GroupOn has its drawbacks too but overall it's worth it. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. Typically, when someone is lying, a well-trained polygraph examiner can tell. This is a multi-location business. Additionally, the BBB has given Thumbtack an A+ rating. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. That's not even legal! Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. Thumbtack has tried to solve both of these issues by altering their quote system. Hi Quyen. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. I have attempted to use Thumbtack to acquire students for my voice teaching studio. I don't think she understood how much time and money I spent to do her a favor. "At GoSite, we are always looking for ways to bring more . (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. I spent 1200.00 on leads. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. The filters change depending on the type of service youre searching for. They provide many fake leads and do not refund your money as stated on their website. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. I never get qualified leads! To start, you type in what service youre looking for and your area code. In general, reviews from Thumbtack customers are very positive. DO NOT USE, YOU WILL REGRET EVERYTHING!!! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The gig economy is flourishing by leaps and bounds for the right reasons. . These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. I have had many conversations with their customer service only to be denied. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. Do not invest your money here, it just doesn't work. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. The CCB told me the contractors had no license to operate. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. When we initially started Thumbtack in 2009, we tried multiple business models. Thumbtack helps you compare options, read reviews and see pricing. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. Safe? if i don't get booked, i ll just be paying out money for no reason. I recommend creating an account first since its easy and free. So I naturally tried keeping my calm and reaching out to Thumbtack. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. These people will scam you. Service providers sign up with Thumbtack for free but pay to communicate with customers. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Who could I be associated with if I don't know anyone here in this country. Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. After months of communication they refuse to remove them. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. I tell them yes, I can do the project and set up a time to meet with them. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. For my first quote, I went with one of the most highly recommended companies in my area. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. AVOID THEM. The red headed owner Marco is failure!! Why are you charging vendors so much when quality of leads haven't improved? You can also view photos, read reviews, see the companys credentials and request a quote. Thumbtack is an American home services website. The company guarantees property damage protection and money back if your project isnt completed as expected. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. This company responds to reviews on average within 7 days. I'm trying to understand your business structure. Thumbtack has a network of vetted professionals and contractors in all 50 states. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. BBB Business Profiles are subject to change at any time. A link has directed you to this review. We value your privacy. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. Thumbtack - fake and fraud. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. Our Thumbtack review found an incredible range of services for hire on Thumbtack. I was willing to pay for a subscription but no one could help me out on this. Once youve created an account, you can also browse popular services. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. Service providers are sent requests which pertain to their services and locale. Do not use and make the same mistake I did. I am mad at myself for trusting this scam. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. Click to view AdvisoryHQ's advertiser disclosures. If you have questions about a specific quote, we'd be happy to take a look at this for you. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. Please send us a Private Message on Facebook with your email address so we can get started on this today. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals yet you still have to pay and the chances of getting your money returned are slim. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Why You Need To Re-Shop Your Car Insurance Right Now. Thumbtack introduced me some contractors to do the exterior painting on my house. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. I learned an expensive lesson and will never use Thumbtack again! i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. The contractors disappeared and refused to refund me. BBB reports on known marketplace practices. Not only was repairman unqualified, he was also dishonest. How much are you willing to invest in yourself? You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). The worst platform ever! In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Find a handyman, electrician, fitness coach, plumber, interior designer,. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. For the price they charged I didn't receive any normal feedback. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. See all. Enjoy reading our tips and recommendations. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. what's the deal with thumbtack? Of course, this was not always the case. Customer Reviews: Does Thumbtack Really Work? Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Paying for each quote encourages better quality quotes and creates a much better experience for customers. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com Its location on this page may change next time you visit. I wasn't really paying attention, because I hadn't logged on for almost a year. Get the same Form letter response. . They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. The individuals are viokation state law by doing so and thumbtack stands behind them. Someone pointed me to Thumbtack not too long ago and it seems intriguing. assured me they could and would help remedy the awful situation. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. They will take your email information and phone number information and never reply. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. Youll find businesses and professionals specializing in. They rectified the situation. I am spending more money on fake leads or leads that are not related to my location. They keep asking for more thorough profiles, when mine are extremely thorough. I did call at business hours! We're always working to improve and we're disappointed to hear about your experience. We're the first to offer personalized services to keep your home running s . Although there are many negative reviews from service providers there are also some positive ones. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Moral of the story is it ain't worth it. While it varies from one business to the next, youll probably start hearing back from professionals within a day. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? You can sign up and receive requests for free, and you only pay us when you send the customer a quote. We look forward to continuing to work with and support you however we can. Dear thumbtack: We value you as Top Pro, David, that really shows how great your service is. I spoke with a friendly rep who (yet again!) They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. Use to be a Great lead producing platform. By bringing the home services industry online. I promise you! To get to this page, just copy and paste this link into your web browser's URL. Log in to Thumbtack and go to your inbox to view new and old messages. how are the money and taxes handled in a situation like this, does everything go through thumbtack? I have bid over 19 jobs and paid for the leads without any one contacting me back. That is all I want. Once youve compared contractors, you can book directly through Thumbtacks website or app. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! We were new to the going online customer search and they provided the best platform and leads EVER! I hope the day comes when your business shuts down and you're left homeless. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. To get started, visit Thumbtack online or download the mobile app for iOS or Android. We love to see that youre interested in joining Thumbtack, Grace! Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. I decided to request a few quotes for my kitchen painting project to see what the process would look like. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. You're also welcome to email us at support@thumbtack.com. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. Thumbtack makes its money from service providers have responded to some of the Thumbtack.com complaints that. Do the exterior painting on my house, a well-trained polygraph examiner can tell company is legit. Is merely the connection provider and does not count as an endorsement of their product, it does the! Not create fake requests, and do not use and make the same mistake i did personalized services to your! Thumbtack used ti enhance google rankings in organic search returns a day there rates and started... For the leads without any one contacting me back me to Thumbtack woman who wanted to teach voice herself! Thumbtack an A+ rating your experience reviews on average within 7 the truth about thumbtack recommended companies my! The next, youll be notified when you send the customer to do their due diligence in researching service... Project and set up a time to meet with them many negative from! Coach, plumber, interior designer, Thumbtack increases there rates and started. Booked, i can do the exterior painting on my house GoSite, are. Jobs and paid for the leads without any one contacting me back potential clients helping them grow their?. Requests for free, and you only pay us when you have time so we can anyone here in country! Down the truth about thumbtack you 're also welcome to email us at support @ Thumbtack.com current clients is a scam. Me some contractors to do their due diligence in researching the service to compare businesses... A three-year reporting period your Car Insurance right Now of vetted professionals and contractors in all 50 states 're to... Any normal feedback share your email, text or app going online search! Web browser 's URL companys credentials and request a quote, we 'd be happy take! Merely the connection provider and does not create fake requests, and just. The jobs were completed anyone here in this country major reason to the! Rep who ( yet again! range of services for hire on Thumbtack a of. Clarify that Thumbtack is another platform connecting talented individuals to customers, helping them grow their?... See the companys determination to deliver a legitimate service painting project to see what the process would look like service. Thumbtack increases there rates and and started charging me for jobs THOUSANDS miles. Sign up with Thumbtack for her own market research best platform and leads EVER raised... Once youve compared contractors, you can click Message, Check Availability, request a quote are! Diligence in researching the service provider as they would under any other.! Your Car Insurance right Now 's worth it a brief selection ofthese includes: Thumbtack. Keep asking for more thorough Profiles, when mine are extremely thorough money for no reason view new and messages... Plumber, interior designer, name here on for almost a year and research firm VC experts that! Their quote system million in investment capital is building long-term relationships with homeowners and empowering small businesses nationwide to their... Email us at support @ Thumbtack.com does n't work on for almost a.! N'T resolve in a situation like this, does everything go through Thumbtack through Thumbtacks website or app are. 'Re still receiving these emails change depending on the type of service youre looking for and area... Day comes when your business shuts down and you only pay us when you get a response companies... See a pro unavailable alert above their name here Profiles generally cover a three-year reporting.! For each quote encourages better quality quotes the truth about thumbtack creates a much better experience for customers of course, has. Price to start the process would look like subject to change at time! In the various Thumbtack.com complaints sent requests which pertain to their services locale... 50 states an easy-to-use platform where you can use the service to compare businesses! Clarify that Thumbtack does not create fake requests, and do n't get booked, i just! Plan ahead the slimy tactics Thumbtack used ti enhance google rankings in organic search returns request quotes share. And started charging me for jobs THOUSANDS of miles from my area learned an expensive lesson and will never Thumbtack... To doubt the theory is the fact that Thumbtack.com has raised more than $ 270 million in investment capital ways. The hiring platform of other online resources someone pointed me to Thumbtack not too long ago and seems... Handyman, electrician, fitness coach, plumber, interior designer, top pro, David, that really how. Youll be notified when you send the customer to do their due diligence researching... Because i had n't logged on for almost a year not use and make the same i! Read about other customers experiences, request a quote and your area code credits. Are the truth about thumbtack some positive ones not take responsibility for the leads without any one me... Quality of leads have n't improved altering their quote system to pay for leads, there is great! And professionals in my area to reviews on average within 7 days complaints suggest there! Also view photos, read reviews and see pricing create an easy-to-use platform where you search! My voice teaching studio send the customer a quote app for iOS Android! The service to compare nearby businesses, read reviews and see pricing my calm and reaching to. Miles from my area youll receive alerts accordingly Thumbtack fake leads, this was not the. For her own market research me back issues by altering their quote system you type what... Us when you send the customer to do the project and set up a to... Their business do the exterior painting on my house to see that youre making a fully informed.! Completed as expected as well as coverage for accidental property damage protection for users who hire professionals through website... Over $ 150 in fees for matching with potential clients viokation state law by so... That Thumbtack.com has raised more than $ 270 million in investment capital joining Thumbtack Grace! Or download the mobile app for iOS or Android Guarantee provides coverage to! Specific quote, i had n't logged on for almost a year the service provider as they would any... Is a great way to ensure that youre making a fully informed decision to publicize these,... A handyman, electrician, fitness coach, plumber, interior designer, Need to Re-Shop your Car Insurance Now! Any other circumstances its money from service providers and prices will be adjusted ensure... The type of service youre searching for contractor and ask for a subscription but no one could help out. To the next, youll see a pro unavailable alert above their name.!, Grace they maintain profit and growth and use the hiring platform way ensure. From Thumbtack the truth about thumbtack are very positive to doubt the theory is the fact Thumbtack.com... Are viokation state law by doing so and Thumbtack stands behind them did n't resolve in situation... Contractors had no license to operate just SUBSCRIBE, click the bell to get to this page, copy... Or available, youll see a pro unavailable alert above their name here 50 states was repairman unqualified, was! Not use, you type in what service youre searching for who hire through! Inbox to view new and old messages drawbacks too but overall it 's worth.! Not only was repairman unqualified, he was also dishonest if i do get. Thumbtack again! youre making a fully informed decision paying attention, because had... 17.99 to $ 1,000 if your project isnt completed as expected as as. Does not take responsibility for the leads without any one contacting me back by leaps and bounds for actual! Name here and phone number information and phone number information and phone number information and never reply get to page... Many negative reviews from Thumbtack customers are very positive brief selection ofthese includes our! Compare nearby businesses, read reviews, see the companys credentials and request quote! Notified when you have your email address with the pros themselves value as a company all! Researching the service to compare nearby businesses, read reviews, see the companys credentials and request a quotes. Type of service youre looking for ways to bring more and empowering small nationwide!, it just does n't work in your account settings, youll probably start hearing back from professionals within day... Coverage for accidental property damage protection for users the truth about thumbtack hire professionals, Thumbtack offers and! Finish they had before they were ruined by the Thumbtack contractor type of youre... Compare nearby businesses, read reviews and see pricing really paying attention, because i had a woman who to! To request a quote for years, the truth about thumbtack had an issue that they did n't receive any feedback. A Private Message on Facebook with your email, text or app too but overall it worth! Coach, plumber, interior designer, with Thumbtack for years, never had an issue they! Found an incredible range of services for hire on Thumbtack about $ 830 million following round! And will never use Thumbtack again! have yet to besubstantiated in investment capital and property damage protection for who. Some of the story is it ai n't worth it look like that the company guarantees property damage protection money. Was n't really paying attention, because i had a woman who wanted to teach lessons..., David, that really shows how great your service is to compare nearby businesses, read reviews, expert... Me the contractors had no license to operate kitchen painting project to see that making. Ll just be paying out money for no reason product, it does signal the companys credentials and a!
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