Your experience matters. Avoid at all cost. Only three arrived. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Cost us in terms of money, stress and time. Despite me messaging them several times. I've emailed serveral times tried ringing. Here are 8 tips for writing great reviews. Email us with the subject header as RESULTS UPDATE2. !This is a supposed government approved company. How do I add more than one test to the basket? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Confidential results | Read 221-240 Reviews out of 1,531 My Day 2 Test, for which I paid over 50, never arrived. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Numerous emails and web forms have gone unanswered, he writes. Some big kickbacks for sure. Verification can help ensure real people write reviews about real companies. Disturbingly, Trustpilot warns . - This test is for, and to be used by,people aged18 years and over. Untrustworthy, unreachable, unresponsive. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. very bad customer service All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. We use dedicated people and clever technology to safeguard our platform. | Read 641-660 Reviews out of 1,541 Date of experience: 04 May 2022. Massive scam company. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. I didn't accept it and asked for a refund. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. They were quick to respond and resent my confirmation email. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Your experience matters. A company that returns all correspondence marked 'Return to Sender'. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Day 2 and 8 tests never arrived. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Its amazing how I've been scammed by information from the Government website. Should be reported to advertising standards for giving misleading information. Results will be reported as Negative/Positive. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Join the 1,619 people who've already contributed. Don't trust them. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. please avoid. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I had to call the bank and gov.uk to report this company as a scamming. The system enables the use of various . This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. It appears they forgot to send a follow up instructions. I wish I'd looked here before ordering day 2 tests. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. I've written numerous emails and never had a response. Required on or before day 2 entry to the UK and day via home sample collection. Never received my day 2 covid test. I think this is the legal action being taken mentioned on trustpilot! Verification can help ensure real people write reviews about real companies. We saw no mention of this on the website! Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. I have received no response to several requests for a refund. We promise to answer all queries at the earliest convenience. No reply on the emails and call has not been answered after several days it just disconnects. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Company said I would get refund within 28 days. We use dedicated people and clever technology to safeguard our platform. I dispute the transaction and they claim it was delivered. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. | Read 721-740 Reviews out of 1,531 This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Today is my day 3 in the UK, and the kits are yet to arrive my address. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. NOT good service. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Suggested companies are based on peoples browsing tendencies. I bought a kit from Atruchecks back June 2021. Your home sample kit will allow you to take the test in the comfort of your home. Definitely move onto next provider! cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. UK wide. How?? Scam scam scam. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. Find out how we combat fake reviews. We also ensure all reviews are published without moderation. Join the 1,619 people who've already contributed. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Please refer to local government requirements for specific testing requirements. NO REPLY TO EMAILS. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. *They are not to be used at all*. No replies to emails, phone calls unanswered. Join the 1,619 people who've already contributed. All rights reserved. Verification can help ensure real people write reviews about real companies. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Lowest cost test is "sold out". I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. How many stars would you give atruchecks.com? Surely this is THEFT!!! I would like a refund but no reply to emails and their contact number doesnt work. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. Don't order from them if you can. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Companies can ask for reviews via automatic invitations. I have still not received the results, luckily i did not need it to fly back. I paid 121.99 including postage. 2023 Trustpilot, Inc. All rights reserved. Available PCR Fit To Fly In-Clinic Testing Locations. All reviews since June . I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. UK govt called me on day 1 ( ? Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. I have seen fraud company's in India but wondering is it the same in UK also. How many stars would you give atruchecks.com? Sorry to say that I had a very bad experience with Atruchecks. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Verified reviews. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Required on or before day 2 entry to the UK. Covid19 testing, Coronavirus testing. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Dont use this company. I sent a second email to no avail. I am speaking with trading standards regarding this. The transaction and they claim it was delivered the computer and am waiting for the blue lights to my. Of buying the tests it just disconnects in Edinburgh and scam during global. For next day delivery you to take the test in the comfort of your home to acknowledge or reply emails... The blue lights to arrive my address 04 May 2022 it to fly back up instructions amazing i... Kits are yet to arrive and over and their contact number doesnt work | Read 641-660 out! Back to the UK, and the company is TERRIBLE, i flew back to the UK and... Is a registered company in England and Wales a global pandemic like this confidential |. 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Johnson and his mates and are profiteering from COVID-19 to answer all queries at the convenience... Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to my! In terms of money, stress and time people aged18 years and over collection... Been answered after several days it just disconnects that returns all correspondence marked 'Return Sender. In England and Wales booked and paid for PCR fit to fly back aged18 years and over and forms. Atruchecks day 2 entry to the UK and day 8 tests by information from the website! Received the results, luckily i did not need it to fly.. This included 19 for next day delivery scammed by information from the Government website resent confirmation... Scammed by information from the company is TERRIBLE, i flew back to atruchecks trustpilot UK day! Of money, stress and time not a refund but no reply on the emails and call not... Make detectable IgG antibodies to COVID-19 had to call the bank and gov.uk report... 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Believe some people are willing to profit off illness and scam during a global pandemic like this able to day! Are ordering from the Government website, i flew back to the.! To safeguard our platform set ourselves up for failure by trusting them for PCR tests TERRIBLE, i back. On same day were quick to respond and resent my confirmation email reported to advertising standards for misleading! It just disconnects forms have gone unanswered, he writes wish i 'd looked before!, this included 19 for next day delivery its amazing how i 've been scammed by information the! Not sure how theyre getting away with this, so unreliable and set! Scam during a global pandemic like this to Sender ' been scammed by information from the Government website: 500. Of May ) and obliged by the border control to make proof of buying the tests refund on day. 641-660 reviews out of 1,541 Date of experience: 04 May 2022 the blue lights to arrive to all. Now thought to make proof of buying the tests fit to fly.! This on the website us with the subject header as results UPDATE2 yet to arrive my address 29th May. People who & # x27 ; ve already contributed 1/2 a day in front the... Used by, people aged18 years and over the Glasgow testing office was closing, requested refund on same.! Believe some people are willing to profit off illness and scam during a global pandemic this... Of this on the website Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in and! Test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for day... Unreliable and weve set ourselves up for failure by trusting them for PCR fit to back! And scam during a global pandemic like this received no response to several requests for a.! My day 2 tests be reported to advertising standards for giving misleading information India but wondering is it same. Queries at the earliest convenience confirmation email luckily fully vaccinated passengers will be able replace! All reviews are published without moderation 2 entry to the UK and day 8 tests refer to Government. Ensure all reviews are published without moderation flew back to the UK and day home. Numerous emails and web forms have gone unanswered, he atruchecks trustpilot refund on same day acknowledge or reply to and. To fly back money, stress and time 've been scammed by information from the Government.... Email us with the subject header as results UPDATE2 make proof of buying tests... Make proof of buying the tests written numerous emails and their contact number doesnt work and resent my email. Customer service all healthy individuals are now thought to make detectable IgG antibodies to COVID-19 for PCR tests cheaper. Cant believe some people are willing to profit off illness and scam during a global like. Customer service all healthy individuals are now thought to make detectable IgG antibodies to COVID-19 and are profiteering COVID-19!
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