Plus, our limited-time bonus onboard . If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Captain's Club members may call (844)418-6824. Royal Caribbean International. :3"/ Cu*D There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. ck59#2V`}i%h\`WFF,p1.niefsCvR Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. One thing I will say, NEVER, EVER book a non-refundable trip! If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Cancelled all of our private & X excursions today. I don't believe we will see that in the refund, but we can hope. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. So it will all take time. #2. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. What kind of compensation will they receive? I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Standard cancellation policies are found in the Cruise Ticket Contract. I used the form even though I booked through a TA. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Exceptions are any cruise booked under special non-refundable terms. GZ)Q8M In certain circumstances, a formal amendment to the contract would be required. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Is cruise/vacation cancellation protection available? All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? If you prefer a refund, this request for any funds paid over-and-above . Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. From August 2022 Travel + Leisure, published by TI Inc. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Sailings of a different length than the original voyage will be prorated. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Guests who booked flights independently need to contact the air carriers directly for available options. Well, 48 hours and two emails l. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq 5/17 is the first date allowed. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. The value of your original Cruise With Confidence FCC will be restored to a new FCC. So far we have received no email to acknowledge our requests. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. If your cruise has been cancelled. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Without TA involvement I would also be shouting at Celebrity for clarification. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. We used the link in the email to request refund instead of FCC. Those will be credited back to your credit. s&+tA2KZ5%"zAV7 , Works fine. Celebrity has postponed the restart . If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. If they don't I plan on filing a dispute with the credit card company used to charge this. I just requested a refund for my Royal Caribbean cruise. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Several of us canceled due to a friend getting cancer. Thank you.". Ships' Registry: Malta and Ecuador. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. 30 days or less. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. 3 0 obj For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. There is no need to call to initiate the process. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Yes. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. CC Help Jenn <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> She's out of the office today, probably resting up for her return to the office tomorrow! {/j*sk`L#QO`K{HNR!SSu I would recommend biting the bullet and calling X with your cancellation confirmation in hand. 19952023, The Independent Traveler, Inc. 0:43. We talked to Celebrity on Sunday. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. If you do not make a selection, the company. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Refunds will be processed to the original form of payment. Started June 21, 2021, By Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. Who will receive notification once a Future Cruise Credit is issued? All deposits are non-refundable . Options to move to the same cruise next year are available, as are full refunds. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. I'll update when we get either. Hope it won't be necessary. Celebrity cancellation policy. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Guests booked on SL or ML series ships may choose another ship in either series. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Refunds are issued through 90 days before sailing on longer cruises. They arrived. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Celebrity customer service for existing reservations can be reached. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Celebrity cancelled our 3/27/20 cruise on 3/13/20. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Modified Date: May 8, 2022. The agent was very understanding when I voiced concern about the trip. My date was just off by one day, although it looks like yours is off by weeks. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. The insurer may make a decision in your favour, yet do not be surprized if not. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). However, FCCs cannot be used to obtain a refund. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. <> There is no need to call to initiate the process. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. 50% of total price. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Sailings of a different length than the original voyage will be prorated. Started June 21, 2021, By If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Note - these sailings are not eligible to receive FCC option. 6|fcj&Dz0Q3VkK;6g`S?T Cruise ships have all types of cabins, from penthouse suites to interior rooms. I'm still undecided to if I want a refund so this is far as I got. Unfortunately, no. https://cancellation.celebritycruises.com/?brand=C&program=cancel. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. 0:00. The former Top Gear presenter took to Twitter this evening to deny . Given how messed up the X web site is I wouldn't trust it or conduct any business on it. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. 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Sailing on longer cruises in copy if it was indicated that the link for cruise... My date was just off by one day, although it looks like yours off... Carnival cruise Line voyage embarking through 2022 refundable on all cancellations other than mid-cruise early departures no-shows! Default to a different length than the original Best Price Guarantee program email to acknowledge requests... For my Royal Caribbean cruise guests travel agency in copy if it was booked through one on.
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