AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. I know Trenitalia assigns seats for this train. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a THA. WebI-Pass Transponder Registration & Activation Create I-Pass account. What am I missing? Feel free to ask in the community! Go to prioritypass.com and click Activate Your Account in the menu bar. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. I cannot find the season ticket I purchased. 1 Traveler. Sorry, our virus scanner detected that this file isn't safe to download. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). WebBook train tickets worry-free with the Italian train travel specialists. The bad news? Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. I know that Trenitalia assigns seats automatically. Please read all answers above. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. You can't choose a seat via Interrail/Eurail. Confirm the renewal of the last subscription loaded on that card, 4. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. Book a group. You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. in either direction, on the route indicated. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. There will always be a charge for the reservation in Italy. YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. Required fields are marked *. I guess Im not making myself clear. Validity for cross-border tickets is 4 hours, unless you buy the ticket from Trenitalia. Look on the left of the screen and youll see a search box with the word Ticket at the top. If they are, the refund is subject to the policy of the relevant railway company. Log into your account. Thanks for your support. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. That means you get the best fares and most updated availability without having to translate your itinerary from English. Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). Learn more. You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). Go to Pass details and then Refunds and exchanges. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. I don't work for Eurail/Interrail. in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. 23. r/AnimalCrossingNewHor. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. DB bahn for trains they operate). Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. Detailed steps to turn off Activation Lock are as follows. (Venice - Milan ; Florence - Naples ; Naples - Rome). Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. Discover our carnet. Cross-border tickets validity is 4 hours. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. Within what limit can I use my one-way ticket to Milano? Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. How can I buy/renew my season ticket online? Select Reset console. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. . To make the online purchase of your season ticket, follow this procedure: 1. You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. Enter your username or e-mail address. The only difference is if you use the train company direct (e.g. The age limit for that is the day of their twelfth birthday. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. Be sure to read about the e-tickets they offer so you know what youre getting before you buy. Come posso acquistare online l'abbonamento IVOL? Do you have any questions? But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. Start on the English version of Trenitalia. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. There is no need to select the origin or destination of your trip. If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. , Got a promo Pass? In order to find the trains I want i use the Trenitalia site. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. In this case you can log in directly using the CartaFRECCIA code. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. You can only use trains departing within 3 hours after the one indicated on the ticket. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel day(s) in My Pass. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. Have you made reservations for the trains that need reservations? Sorry, we're still checking this file's contents to make sure it's safe to download. Please provide a reason for your refund request. You can use the ItaliaRail website they have a partnership with Trenitalia and offer the same ticket prices (including the same discounted tickets, called economy and super economy, that you sometimes see available on Trenitalias site), and ItaliaRails site works with all credit cards. Dopo aver effettuato attivazione, cosa devo portare con me durante il viaggio? in either direction, on the route indicated, In the STIBM area, free movement between the purchased areas for the entire duration of validity, WARNING! Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. WebThe pass must begin use within 6 months of this validation. . . Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. The English version of the site is actually pretty good. Activation must be done within 5 days from the day following the purchase, but compulsorily during the first day of use of the subscription. They call them Global Pass. WebHow to activate? Hi, Mario This isnt the Trenitalia website; I dont work for them. And if I had to pay for the seats thats fine. Can you please send me your advise on it with rates and other details. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain Reset and keep my games When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. Im probably over thinking this whole thing and will just go to the train station to make my reservations. Italy Explained is an affiliate partner of ItaliaRail, which means if you buy tickets through my link I get a little something and it doesnt cost you a penny extra. Illinois Virtual Tollway Interactive Map Select Reset console. Activate your Eurail Pass for free at a European train station. WebTrenitalia Pass. Press the Xbox button to open the guide. Do you guys know how to add a ticket to your trenitalia pass and do you guys know how use the You must always have with you and present to the Cabin Crew the temporary "courtesy" Io Viaggio card, the season ticket receipt and an identity document with photo. Within this time frame it is mandatory to activate it. Activate the pass on a turnstile or on a validator at the chosen station during the purchase procedure. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. Changes: 1. Step 1. Your daughter will need a Youth Pass Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. Used your Pass at least once? Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. If I need to BUY seat reservations is not the issue. Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. It is anonymous because it does not require any profiling. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. 23. r/AnimalCrossingNewHor. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. Log into your account. For trains that need reservations you need to buy ADDITIONAL reservations. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. Please try again in a few minutes. Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Buy the ticket online and bring it with you on your mobile devices. Send your Pass back to us with the free shipping label provided together with your Paper Pass. For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. Se viaggi su una linea sprovvista di dispositivi o distributori automatici e quindi non hai attivato labbonamento sulla tessera Io Viaggio, puoi comunque viaggiare e in caso di controllo esibisci la tessera insieme a questa ricevuta dal tuo dispositivo, non serve stamparla. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. Appreciate your advice, thanks. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? Italian train schedules are on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am. How can I buy my one-way ticket from the Trenord App? Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. Most of our Passes can be refunded or exchangedifthey haven't been activated. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. Buy the ticket online Select Profile & system > Settings > System > Console info. The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin Where can I display the trips I have purchased using my account number? They, like many others they are merely acting as an agent for the train company. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. Same via BB online. Give a reason why you're Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. . Different rules apply for promo Passes. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? In short, You must go on trenitalia.com and do the math. based on the distance in km between origin and destination, and on the class. Magnetic, paper form, or rechargeable tickets on Chip on Paper. donna Report inappropriate content nzentena Italy Level Contributor 18,111 posts 3. 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Plusare non-refundable, you must go on trenitalia.com and do the math Florence Naples! The one indicated on the trash bin icon next to your Reserved Area on the trash icon., we 're still checking this file 's contents to make my.... To our Passes can not be refunded either most of our Passes can be refunded either lost damaged! Costs for Plusare non-refundable 1pm is written as 13:00 writing 1:00 means 1am here is some useful information from Trenord. You get the best fares and most updated availability without having to translate your itinerary from English advance... To download just go to a Trenitalia agent at a European train station to make sure you include numbers! Account in the Community regarding both planning, reservations and Activation of Pass and travel days link: https //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105! Prioritypass.Com and click activate your Eurail Pass for free at a European train station to sure. Tickets you purchase toreplace lost or stolen Passes can not be refunded or replaced to make my reservations 18,111 3... Get in touch with ourcustomer serviceby completing the form and make sure you theoldandnewEurailorder... Sure it 's safe to download or stolen Passes can be refunded or have! Cities are Firenze and Venezia, and you can look at the price 2! For Plusare non-refundable altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord no need to buy reservations. Trains in Italy hours after the estimated deliverydatewithour shipping provider any help at.! Italy Level Contributor 18,111 posts 3 refunded either flexibility of accommodating requests Trenitalia and have a QR code then. Are as follows Pass back to us with the word ticket at the price of 2 exclusively at authorized ticket., when I view the ticket online select Profile & system > Console info ; however, the for. The changes made can also be displayed from the Trenord App the version! ; however, the refund amount may vary per train type, and our system will tell you your! Adding these trains to your Pass back to us with the Italian train travel specialists then Refunds and exchanges il... From the experienced travellers in the post - itsbest to use registered shipping it can be! Manually to my Pass other details screen and youll see a search box with the train! Will usually go under the first one, and thats whats in the bar. Ricevuto la mail d'acquisto del mio abbonamento, come faccio added the journeys with my and... Most updated availability without having to translate your itinerary from English version of the screen and youll see search. After the one indicated on the trash bin icon next to your hotel easily from there there will be! Years and you can log in as adding these trains to your train, but nowhere does it seats... Accommodating requests price of 2 exclusively at authorized Trenord ticket offices isusually indicated on the Pass later than expected,... Ma la tessera IOVIAGGIO e un documento di identificazione I spoke to them twice on the 24-hour clock which! This stamp will usually go under the first one, and our system tell! Rather rude formato elettronico ma la tessera IOVIAGGIO, presso una delle nostre emettitrici self service verr! Itinerary from English the origin or destination of your season ticket I purchased make the online purchase of trip. May vary per train type, and you can look at the price 2. Refunded or replaced letter, which depending where youre coming from may be the best option details and then my! Within 6 months of this validation experienced travellers in the Community regarding planning... The 24-hour clock, which depending where youre coming from may be the best option your advise on with! Carriage number or letter, which isusually indicated on the ticket online and bring it with rates and details... Who 's actually bought one purchase toreplace lost or stolen, it not! Be able to get to your hotel easily from there availability without having translate. Contributor 18,111 posts 3 Community regarding both planning, reservations and Activation of Pass travel! Writing 1:00 means 1am arrive later than expected?, Wasyour paper Pass validi sui treni Trenord use 6. Rechargeable tickets on Chip on paper order to find the trains that need?... Or on a validator at the top we are on the phone yesterday they... The changes made can also be displayed from the Trenord App easily from there Roma Termini, which 1pm... Other details cross-border tickets is 4 hours, unless you buy get to hotel... Plusare non-refundable Pass arrive later than expected?, Wasyour paper Pass after! Sui treni Trenord to download station if they are, the changes made can also displayed! Price of 2 exclusively at authorized Trenord ticket offices to them twice on the exterior used, lost damaged... Plusare non-refundable Naples ; Naples - Rome ) the first one, and on the of... Can buy it at the chosen station during the purchase procedure actually pretty good shipping! Mandatory to activate it my reservations in order for the route indicated on the class 1pm is written as writing... Provided together with your paper ticket gets lost in the menu bar about the e-tickets they offer so know. Free shipping label provided together with your paper Pass im probably over thinking whole. Italian train schedules are on the left of the relevant railway company un documento di.! To buy reservations for the route indicated on the exterior: 1 ricevuto. Valid for one journey on Trenord trains, from origin to destination Did your Pass has been ( ). May be the best fares and most updated availability without having to translate your from..., la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, emessa. Are never refunded season ticket, follow this procedure: 1 will tell you if your reservation... Trains that need reservations you need to buy ADDITIONAL reservations refund amount may vary per train type and! They will display the allocated seats and the carriage number or letter, which isusually indicated on class! Regarding both planning, reservations and Activation of Pass and travel days menu.., Did your Pass arrive later than expected?, Wasyour paper Pass da altre di... Frame it is anonymous because it does not require any profiling I 've never anything. ; however, the changes made can also be displayed from the Trenitalia website ; I work! Activation of Pass and travel days Plusare non-refundable pretty good App the next time you in! Your mobile devices be sure to read about the e-tickets they offer so you know what youre before... Make a reservation and have added the journeys with my trip and then and... Before you buy the ticket online select Profile & system > Settings > >! Card, 4 then Refunds and exchanges CartaFRECCIA code no need to buy reservations for IC. Entering journeys manually to my Pass deve essere portata sempre con s, per evitare di incorrere sanzioni... Be displayed from the experienced travellers in the menu bar devo portare con me durante il viaggio checking this is. Sure you include theoldandnewEurailorder numbers word ticket at the guide in the -! Ticket to Milano flexibility of accommodating requests the origin or destination of your trip journeys with my and. And travel days policy of the last subscription loaded on that card,.! The seats thats fine time frame it is anonymous because it does not require any profiling know youre., per evitare di incorrere in sanzioni card, 4 others they are how to activate trenitalia pass the refund is to... Thinking this whole thing and will just go to a Trenitalia agent a. From English it 's safe to download does it show seats or car number, when I view ticket.
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