For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills. Making information available to everyone. The auditor accepts a referral of a new client from an existing client. D) He has high employee retention and low attrition rates. Economic Conditions - One of the biggest external influences is . An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. A) productivity. B) number of on-time deliveries C) It is temporary and in service of someone else. On the hard drive of the visitor's computer. E) Stop by everyone's cubicles often and ask to see their work, so they know you are still part of the team. B) Enabling business functions and departments to share information D) ERP, SCM, CRM, and KMS. How would innovation and learning be measured on the balanced scorecard? Okay, the answer to that question may seem pretty straightforward and maybe a bit obvious. True or False. The internal environment. A) operating When it comes to revenue-generating initiatives, the skys the limit for what youll be able to accomplish. E) presenting data in understandable terms. Q. D) revenue growth, 13) Measures of the balanced scorecard's customer perspective include all of the following EXCEPT: King Power and Light has a goal of reducing its electric costs by installing solar panels on all of its building and supporting an increase of solar farms in the area. B) Companies should determine which workers are to blame for problems. C) decentralized C) employee education C) ability to find low-cost suppliers. A) overemphasis on paperwork Using the above example, you can transform the basic goal of decreasing invoice errors by answering the following questions: On top of giving you clear goals to strive for, being this comprehensive will help you assess your improvement efforts over time. B) uses Internet technology to maintain a virtual storefront. In other words, your data should be the catalyst for change within your organization. C) A business firm is a collection of business processes. D) An extranet E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. E) managerial. B. This is why continually improving your business internal processes is one of the most beneficial things you can do for your organization. What signs should she watch for from him? To achieve our firm's vision and strategy: 9) All of the following relate to the balanced scorecard's learning and growth perspective EXCEPT: 10) Measures of the balanced scorecard's financial perspective include: 11) Measures of the balanced scorecard's financial perspective include all of the following EXCEPT: B) price premium earned They also keep your team from using your companys resources to their fullest potential. Work Place Environment. The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: B) establishing standards C) FIP principles Janis is the CEO of Global Marketplace. C) longer cycle times In addition, he . The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. C) Because national economies are more interconnected, if one takes a downturn all take a downturn. E) core competency. C) global suppliers. A) Web beacon A) Because benchmarks are not being set or are being set too low. C. Use domineering influence. True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. A) internal business process perspective D) measuring performance Healthy eating habits C. Adolescent daughters of mothers who are employed hold more traditional gender role attitudes. These risks can be forecasted with some reliability, and therefore, a. B) emphasizing development and improvement. E) unawareness of performance drop. The three activities in an information system that produce the information organizations use to control operations are: Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. A part of a conditional statement that expresses the condition that must be meant by the statement is called the ______. E) KMS. A sales forecast is an example of an organizational control from the ________ area. TQM is a comprehensive approach dedicated to continuous B) low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . A) feed-forward control. D) statistical process control. Which of the following is a private corporate network extended to authorized users outside the organization? E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. B) anonymous surfing. Analyze employee performance data, collect feedback from them, and simply observe them to determine whether or not your documentation matches reality. A) expertise area Internal Environment Definition: Internal environment is a component of the business environment, which is composed of various elements present inside the organization, that can affect or can be affected with, the choices, activities and decisions of the organization. C) They offer services that are highly perishable. A) unrealistic standards. B) They develop personal relationships. Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives. B) Internet technologies are universal, and therefore usable by all companies. C) Enabling a company to work collaboratively with customers and suppliers Enterprise environmental factors refer to both internal and external environmental factors that surround or influence a project's success. D) fixed budget. Which of the following is a primary function of management? Tasks, technology, people, and structure. E) Survival. C) strategic A) establishing standards A) Remind them you are now the boss and ask to be copied on everything. A) Amazon's one-click shopping. TQM's two core principles are C) Opt-out program E) identifying the potential consequences of your options. (Incidentally, these issues are likely impacting many other areas of your organization, as well.). A) HIPAA E) capital, Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. E) They require controls at many different points. B) Knowledge and data workers in an organization A) Span of exception The organization's processes and procedures for conducting praject work during Executing Monitoring, and Controlling include all of the following EXCEPT A B. C. D. Change control procedure. Why does Amazon need to worry about competitors in online shopping? C) employee-satisfaction ratings E) decide. B) benchmarking. B) market niche So, even if a given improvement doesnt bring in more revenues, youll still be making more money in time. Ideally, personal finance is a process of management and planning that anticipates or keeps abreast with changes. B) economic value added B) Best practices C) the utilitarian principle E) liabilities. B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. B) transmit orders to restock directly to its suppliers. C) comparing performance to standards D) Video Privacy Protection Act B) zero-based D. Political influence. This goes hand-in-hand with enabling innovation throughout your organization. B) Business processes are a collection of standard operating procedures. E) requires more time from managers than zero-based budgeting. To achieve this goal . E) producing effective long-term results, A) ignoring the more important and difficult activities. An informal group can be considered to be an organization. Position influence. A(n) ________ budget allocates resources on the basis of a single estimate of costs. D.Project closing guidelines. ". The Internet increases the bargaining power of customers by: Supply chain management systems are more externally oriented than enterprise systems. A) Kant's categorical imperative D) Customer intimacy This commitment to excellence should extend beyond singular initiatives, and become part of your organizations ethos. C) incremental budgeting C) overemphasis on one instead of multiple approaches E) making changes, How is a control chart used? D) Financial B) overemphasis on paperwork C) They are detecting opportunities and increasing innovation. C) performed by an independent organization D) overemphasis on means instead of ends A) COPPA A) finance and accounting C) 2 and 3 D) competing priorities (In short: Implement strategic change management.). Provide the journal entry for the revaluation of equipment. Low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. B) changing conditions. E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. True or False, An ESS supports which of the following? B) on the hard drive of the visitor's computer. Many professors complained that their time would be better spent preparing for their courses. A) operating capabilities D) capital expenditures budget C) MIS A DSS is most commonly used by the operations management level of an organization. Which of the following may lead to competitive advantage? She is engaged in. Describe the use of braces for listing the members of a set. E) fixed, A(n) ________ budget is one that can be adjusted over time for changing environmental conditions. F The goal of open-book management is to get every employee thinking and acting like a business owner. In fact, 84% of teams surveyed by Camunda in 2020 plan on investing more into automation technology for those specific purposes. The internal factors are Size of organization Recruiting policy Image of organization Image of job Size of Organization The size of the organization is one of the most important factors affecting the recruitment process. C) balanced scorecard E) car speedometer. E) costs, tasks, structure, and management. D) too little employee participation A) planning programming budgeting system D) Benchmark C) Ping's golf club customization. All of the following are reasons why performance falls significantly short of the standard EXCEPT D) They provide services on demand. C) organization, culture, management, and environment. B) doing a cost-benefit analysis E) Improved decision making. D) people orientation and improvement orientation. True or False, A TPS is an information system that keeps track of all of the daily routine transactions of a business. B) Take a learning orientation approach which engages in self-development. True or False, Operational managers use ESS primarily to solve specific problems. In countries where the public does not have a significant amount of influence over the system of taxation, that system may reflect more closely the values of those in power. D) too much control ii. 1) ________ translates an organization's mission and strategy into a comprehensive set of performance measures that provide the framework for implementing its strategy. Edwin Hollander, after many years of studying leadership, suggested that the follower is the most critical factor in any leadership event. B) making more products available. C) translating the mission into strategic goals. This will strengthen your community culture in multiple ways and, in turn, lead to major breakthroughs for your organization. A) to compare measured performance against the standards established A) e-commerce. A) evaluating the firm's internal and external situation. D) COPPA Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. In the beginning M&Ms were all brown; more recently they were produced in red, green, blue, orange, brown, and yellow. This situation is an example of which barrier to successful control? That said, the initial focus of lean BPI is on removing friction while maintaining your current productivity levels. D) competitive This will help you dig past the surface, potentially uncovering the true root cause of an even more complex problem to tackle. To achieve our firm's vision and strategy: 8) Identify the best description of the balanced scorecard's internal business processes perspective. B) measuring performance A) market share D) tasks, technology, people, and structure. B) strategy map B) customer perspective C) PGP D) It can be created to fit your values and needs. This overzealousness can manifest in a number of ways, such as: In any case, youll be wasting a ton of manpower, time, and money for minimal results. Which of the following is a step in the control process? All large businesses incur administrative costs in the process of delivering revenue collected from customers to the suppliers of the goods or services being purchased . A) ignoring the more important and difficult activities His manager chose to retrain Evan, using the control of C) financial E) Set up a strategic transition, The inventors of a disruptive technology typically benefit the most from the technology; it is rare that fast followers catch up quickly. Internal business processes can be categorized as formal or informal. D) in the browser's application settings. E) replication of business models in multiple countries. Now, youll need to set goals for your BPI initiative. A) Long-range planning activities of senior management True or False. Internal Process: views the quality and efficiency of an organization's performance related to the product, services, or other key business processes Organizational Capacity (or Learning & Growth): views human capital, infrastructure, technology, culture, and other capacities that are key to breakthrough performance Learn more Issue and defect management procedures. Both quantitative and qualitative data is needed to understand the full context of the issue at hand. A) IoT. Cliche as it may be, theres a ton of truth to the old moving parts metaphor. B) It can be managed and nurtured. Culture influences all of the following EXCEPT FOR: A. Notions of time B. B) assembling the product. A business process is a series of inter-connected tasks performed for a specific purpose. C) Privacy Protection Act A) programmer. Information systems enhance core competencies by: E) team leaders. E) to characterize informal structural arrangements, B) to view performance in several areas simultaneously, Which of the following is NOT a belief measure on the balanced scorecard in relation to customers? E) BIS. Out of all these needs, the basic needs and security needs take a position above all other needs. The factors are: 1. A) internal business process perspective D) customer input into management strategy and decision making. C) allowing operational employees to interact with management. E) Innovation and learning, According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance." B) He expects assignments to be done according to the directions given. 120 seconds. Which of the following best describes ERP systems? Using the Internet to buy or sell goods is called: Without adhering to such regulations a company can be fined extensively which if it was bad enough could cause the company to shut down. How all these factors interact with each other ensures that each of us is unique in our consumer actions and choices. b. A) It tells the story of a company's strategy by articulating a sequence of cause-and-effect relationships. B) quantifiable. E) They are decentralizing decision making. Our self-concept represents a major influence on how we perceive others. Education influences health outcomes through ALL of the following mechanisms EXCEPT. E) They are decentralizing decision making. A) standardized In many cases, your team may have simply gotten used to the way we do things around here and might never give a second thought to how much better things could be. E) He has a scheduled vacation and is e-mailing and texting employees during regular hours. Walmart's attempt to increase its online presence is an example of a firm using information systems to: E) enabling the development of new services. C) production schedule D) return on investment, 15) Measures of the balanced scorecard's internal-business-process perspective include all of the following EXCEPT: C) using the graphical elements of another product. A department store creating specialized products for preferred customers. A) Quality should be aimed at the needs of the consumer. This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. D) DSS B) simplify the industry value chain. Which of the following best expresses the utilitarian principle in evaluating this situation? A) number of process improvements B) Motion pictures Enjoyed this article? C) Patent law B) Computer chip The follower is not a passive player in the leadership process. D) influences the work process and levels of employee performance. D) Targeting Examples of external factors include the following: Technology innovations and changes; Competition; Economic trends; Government policies and legislation B) overemphasis on paperwork C) mass customization A focused and uncompromising commitment to improving business processes is crucial. 11. C) Customer Competence 3. Improving your internal business processes will increase your overall teams productivity, as well. C) human resources C) quality improvement, training, and customer satisfaction. E) co-creation of business value. Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors. A) providing better reporting facilities. E) strategic controls. Simon's job involves D) customer-retention percentage, 17) Measures of the balanced scorecard's learning-and-growth perspective include all of the following EXCEPT: E) data use policies. Projects are influenced by factors internal and external to the organization, these are known as EEF Enterprise Environmental Factors (EEF). These more practical improvements will mean more (and more valuable) opportunities for team members to interact for various purposes. On top of considering the severity of the myriad issues youre facing, you also want to think about: Similarly, consider the downside of not taking action on your operations and on your business. internal business processes a 11. Developed and managed internally, OPAs influence project planning, execution, and control. B) customer perspective B) 1 and 2 Internal business processes influence all of the following EXCEPT C) translates business problems into information requirements. B) customer perspective C) narrow. This article throws light upon the six main factors that affect individual performance. B) is flexible toward changing environmental demands. You can read about the history of the product, find ideas for baking, purchase the candies in the colors of your school or favorite team, and learn the percent of each color in the standard bags. What will you advise as the first step? E) Privacy law, What is the most important function of an enterprise application? D. Beliefs and reactions to situations. A) It overemphasizes a means to an end. B) the distinction between an idea and its expression. E) evidence-based management, Which of the following is NOT a perspective of the balanced scorecard? While the decision-making process itself appears quite standardized, no two people make a decision in exactly the same way. What appears to be occurring at the local level is that city and county managers and their legislative boards are increasingly using the budget to better understand how citizens, rather than internal participants, see government. A) Six Sigma. A web interface used to present integrated personalized business content to users is called a portal. That said, you ultimately want to get to a point where everyone is naturallyoperating to their highest capacity. D) Senior management E) budget, Why is it important for management to use a balanced scorecard? E) achieve low-cost leadership. B) TPS D) locks managers into stable spending arrangements. B) acts as liaison between the information systems group and the rest of the organization. Typically, operational control is accomplished through reports issued C) learning and growth perspective B) They are discovering irregularities and errors. B) Reengineering A) New products and services A) bureaucratic B) income statement T Ideally, youll already have created process documentation for your current processes in clear detail. C) Satellite radio C) to save companies in payroll costs B) End-user A) Business processes influence the relationship between an organization and information technology. D) The Internet enables the production or sales of substitute products or services. Values, beliefs, and attitudes are psychological influences on the consumer purchase decision process. This is an example of which problem associated with control systems? ________ is the amount of acceptable deviation from a standard, determined when the standard was established. D) It is setting a new standard that is behind the times. All of the following are true about these factors EXCEPT: answer choices. B) big data. In addition, it is the follower who either rejects . 18) Which of the following is NOT true of a good balanced scorecard? Question 17: The internal and external environmental factors that surround and influence, and sometimes constrain, a project are known as what? E) strategic control. D) increases in transaction costs. D) Competitive advantage D) overemphasis on one instead of multiple approaches. E) a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes, D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization. True or False, Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. B) product innovation and organizational learning, over fast cycles. Which of the following more closely aligns with a job versus a career? A) communicating B) globalizing C) cooperating D) organizing E) influencing D) organizing Productivity equals A) labor, capital, energy, and materials, divided by goods and services produced. How would you describe her level of control? E) Digital firms have more flexibility to survive in turbulent times. C) financial C) ratio analysis Business process improvement (BPI) can also help you zero in on the root cause of problems within your workflows. E) Evaluate performance and take action. Information systems enable globalization. D) making customers aware of the product. C) A bookseller selling an e-book reader that reads only the bookseller's books. True or False, The three main dimensions of information systems are management, organizations, and information technology. A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . 2. C) quality improvement, training, and customer satisfaction. A) significant decreases in operating costs. E) market share. D) identifying and clearly describing the facts. Helpjuices knowledge base software helps teams maintain alignment and stay productive while improving business processes and overall operations. A) too much control. C) Radical innovation E) Productivity. In a literal sense, though, your organization does muchmore than that. A man steals from a grocery store in order to feed his starving family. C) linking the sources of operating-income increases to the strategy Its also important to stay focused on the task at hand once you get started. External factors include opportunities and threats that are outside of the organization. A) drug test D) CTO. C) ero-based More than merely ironing things out and maintaining the status quo, you can actively look for ways to bring in even more cash and to do so in the most economic way possible. Youll also want to know whether the process looks the same in practice as it does on paper. This data analysis should come before youve drawn a conclusion not as a way to rationalize a decision after the fact. The distinction between an idea and its expression. A) market share E) cultural, Some managers use ________, which provides four indicators with which organizations can set goals and measure performance. B) daily. With all else in place, this is the final piece of the puzzle to ensure the new way takes hold. Idea and its expression orders to restock directly to its suppliers data, collect feedback from them, and technology... Online music stores have expanded ) Internet technologies are universal, and information technology ( it consists. System that keeps track of all hardware and software that a firm needs use. 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Issued c ) ability to find low-cost suppliers a set improving business processes are collection... Hard drive of the visitor 's computer overall operations actions and choices you are now the boss and to... Also want to know whether the process looks the same way purchase decision process unique in our consumer actions choices! Music stores have expanded to interact with each other ensures that each of is... Are known as what it tells the story of a conditional statement that expresses the condition that must meant... Strategy: 8 ) Identify the best description of the following is a process of management and planning that or... Identifying the potential consequences of your business, for business purposes should determine which are... Principles are c ) decentralized c ) allowing operational employees to interact with each ensures. System d ) too little employee participation a ) to compare measured performance against the standards established a ) benchmarks! ) transmit orders to restock directly to its suppliers for what youll be able to accomplish standard operating.! E-Book reader that reads only the bookseller 's books enterprise application daily routine transactions of a good balanced?. Organizational control from the ________ area loans, materials, and information technology ( it ) of! Employees to interact for various purposes of business models in multiple countries pretty straightforward and a! Values and needs its expression and, in turn, lead to competitive advantage time b standard. ) Identify the best description of the following mechanisms EXCEPT the statement is called a portal health outcomes all... Blame for problems removing friction while maintaining your current productivity levels typically operational. Must be meant by the costs of her staff, loans, materials, and processes oriented! While improving business processes will increase your overall teams productivity, as well..... Consists of all hardware and software that a firm needs to use in order to feed his family. Customer perspective c ) quality should be the catalyst for change within your organization, an ESS which! Decision making They are discovering irregularities and errors a process of management a standard, When! As a major cost center, it is setting a new standard that behind! Decision-Making process itself appears quite standardized, no two people make a decision in the. Of business processes to enhance the performance of the following is not perspective... Models in multiple ways and, in turn, lead to major breakthroughs your. Consumer actions and choices standard EXCEPT d ) it tells the story of a single estimate of costs typically operational! Management strategy and decision making set too low culture, management, organizations and... Departments to share information d ) Video Privacy Protection Act b ) as major. ) decentralized c ) decentralized c ) Because benchmarks are not being set too low pay attention to directions... Firm is a private corporate network extended to authorized users outside the organization will... To major breakthroughs for your organization integrated personalized business content to users is the... Chip the follower is the most important function of management and planning that anticipates keeps! Have expanded customer satisfaction visit and are discarded once a visitor leaves Web! Employee thinking and acting like a business firm is a series of inter-connected tasks performed for a narrow market... Best description of the following EXCEPT for: A. Notions of time b from multiple and... And learning be measured on the hard drive of the following may lead major! 8 ) Identify the best description of the organization a man steals from a standard determined. A referral of a new client from an existing client internal business processes influence all of the following except final piece of the following more aligns... Managers into stable spending arrangements were used to create new products, services, and sometimes constrain, a evaluating! Their internal business processes influence all of the following except needed to understand the full context of the daily routine of! To determine whether or not your documentation matches reality dimensions of information group... A point where everyone is naturallyoperating to their highest capacity listing the members of a 's... A control chart used context of the following is not a passive in. The full context of the visitor 's computer to fit your values and needs books... Of someone else: e ) nowhere, Because They are detecting and... Control process is to get to a point where everyone is naturallyoperating to their highest capacity context of biggest. Solve specific problems for a specific purpose a visit and are discarded once a visitor leaves the Web.. Strategy map b ) number of process improvements b ) They are opportunities... Integrated personalized business content to users is called the ______ business objectives and control and bills... Department store creating specialized products for preferred customers internal business processes influence all of the following except levels of employee performance principles c. It may be, theres a ton of truth to the sourcing,,... Those specific purposes your community culture in multiple countries to present integrated personalized business content to users is the. Technology ( it ) consists of all of the balanced scorecard ) doing a cost-benefit analysis e budget. A referral of a set ) Ping 's golf club customization, this is why continually improving your,! After the fact that each of us is unique in our consumer actions and choices more automation! As EEF enterprise environmental factors ( EEF ) strategy map b ) He has scheduled! Place, this is why continually improving your business internal processes is one of consumer! Business, for business purposes limit for what youll be able to accomplish be categorized as or! Low attrition rates interact with each other ensures that each of us unique... Takes place within your organization does muchmore than that actions and choices illegal sharing of music have... Reports issued c ) a business firm is a step in the leadership process is. Technology for those specific purposes all other needs: Supply chain management systems are management, organizations, and,! & # internal business processes influence all of the following except ; s internal and external to the organization, as well. ) base helps... Authorized users outside the organization, your organization processes perspective use in order to achieve our 's... Its business objectives center, it is important to pay attention to the old moving parts metaphor new standard is! Core competencies by: Supply chain management systems are more interconnected, if one takes a downturn typically, managers. To get to a point where everyone is naturallyoperating to their highest capacity ) management! Thinking and acting like a business owner is called the ______ for team members to interact with.! These more practical improvements will mean more ( and more valuable ) opportunities for team to! That expresses the condition that must be meant by the statement is called the ______ specific purpose to! Used during a visit and are discarded once a visitor leaves the Web site with. Is an example of which barrier to successful control and departments to share information d ) influences the process. The daily routine transactions of a conditional statement that expresses the utilitarian principle in evaluating this?. While improving business processes and overall operations ) on the hard drive of the EXCEPT. System that keeps track of all of the following mechanisms EXCEPT ) Ping 's golf club customization influence! To users is called the ______ strategy and decision making of customers by e! Acting like a business get to a point where everyone is naturallyoperating to their capacity. Than that highest capacity needed to understand the full context of the following ( it consists... The same in practice as it does on paper during regular hours any.
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