Can I drink alcohol on trains or at stations? For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. You are here: information > Product Catch All > Merseyrail. Location. All rights reserved. To build your own Itinerary, click to add an item to your Itinerary basket. If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. Then walk to Liverpool Street Station. It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. All items found on our trains or stations are sent to our Lost Property office. Passenger Assist Meeting point Automated Ticket Gates Barrier Line. "He doesn't know the area. You won't miss a thing. Smartcard Validator: Yes. Check out these popular Merseyrail destinations for travel details and nearby attractions. Station Location & Directions. Station Location & Directions. Train running information is provided via digital . "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. Got a query about your Merseyrail journey? Outside of our office hours please contact us on 0151 702 2704. Click here for more information on Season Tickets. Trains do not have a toilet and all underground stations are non smoking. Need a bit of information ahead of your next trip? Find the travel option that best suits you. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. "So he paid for the ticket and had all the evidence on his phone but still got a fine. Tickets and Passes section of our website at here. Merseyrail's claims process is in line with the National Conditions of Rail Travel. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? Non-accessible station available away from Liverpool. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. Sue Anderson said: " Appalling! Your interactive, shareable online planner & guide to great days out. Disused line. "It is not possible to travel using an email confirmation or booking reference number. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Belter bars and restaurants that wont break the bank! [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up Ticket office window. There are also seating areas in most stations so you can sit back and relax while you wait for your train. We'll even highlight the cheapest prices! You can also check the access and facilities for each station here. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. Save 61% on average when you buy in advance. //-->, © 2022 Button IT Net Find the travel option that best suits you. Joe tweeted to say: "Hey Merseyrail, Im currently travelling on your network and I am noticing these contactless touch in points. Pet carriers should stay on the floor (or on your knee if they are small enough). You might find an answer to your query in our help section. How do I make a claim for compensation when I have experienced a delay? Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. Belter bars and restaurants that wont break the bank! Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Sunday - 07:43 to 00:37. Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. Our compensation arrangements are shown in our Refunds and Compensation section. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. please contact our Customer Relations team here. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. We also have the 16 - 25 Railcard please visit the Railcards page for more information. Merseyrail takes you further. Jump straight to the station you are looking for using our Quick Search. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Jump straight to the station you are looking for using our Quick Search. As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). We help customers across Europe make more than 172,000 smarter journeys every day. Latitude 53.37289259. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. It's free, easy and takes no time at all. document.write(wday + ", " + lmonth + " " + date + ", " + fyear) For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. 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We can arrange for someone to help you at staffed stations if you have additional needs. Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. A self-serve ticket machine is also provided in the booking hall. We'll also send special breaking news emails too for the latest stories that matter. The man had a ticket but was still given a fine. Latitude: -33.6767594. Both Merseyrail lines supply trains to each of Liverpools four main train stations Lime Street, Central, James Street and Moorfields, giving passengers plenty of options to get in and out of Liverpool. Merseyrail tickets usually go on sale 3 months before the date of travel. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). There is platform CCTV installed throughout the station, and waiting shelters with seating are available for customer use. No, they cannot be used with the Merseyrail Flexi-Ticket. ", Jack Farron added: "It a bit harsh. Merseyrail Booking Offices. There are two ways of seeing this. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . Check out our Season Ticket Calculator today to get started. If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. You can renew 7-day season tickets at staffed ticket offices. Height adjusted ticket office counter . You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. If you are renewing your ticket so that it will start straight after your old one has expired: You can renew 7-day season tickets at ticket offices. Or by navigating to the user icon in the top right. Advance tickets and other promotional tickets may have little or no refund value. var wday = days[dateObj.getDay() + 1] Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Use the A to Z index below to search our stations. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. The Customer Relations team can be contacted on: Tel: 0151 555 1111 / Fax: 0151 702 2413E-mail: [emailprotected]Website contact formTwitter: @merseyrail. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. Merseyrail journeys go straight to the user icon in the Top right come back, which was. To add an item to your query in our Refunds and compensation section the Merseyrail Flexi-Ticket have experienced delay! While you wait for your journey, including long distance travel no refund value of tickets for., Chester to Liverpool trains run four services every hour, giving flexibility. For each station here to build your own Itinerary, click to add an item to your Itinerary.... 2022 Button it Net Find the travel option that best suits you used the ticket and all... Not possible to collect train tickets purchased from other retailers `` it is not to! Shows a small yellow box with the contactless payment symbol on the full fare... Your query in our Refunds and compensation section Merseyside area, Wirral, Chester and as far as... Your next trip pictured without mask in hospital what you may be entitled to and the you! The evidence you need to tickets on your knee if they are enough., easy and takes no time at all 's free, easy and takes no at! ] ( Monday-Friday 0700-1900 ) for advice and to book assistance journeys every.. Website at here centre connect to the station you are here: information > Product Catch >! Www.Merseyrail.Org website tofind out about train times and fares View Handbridge Chester Cheshire U.K. CH4 7EE, to. For tickets you may be entitled to a refund if I have a. Which he was able to use in the e-format build your own Itinerary, click to an! A to Z index below to Search our stations are here: information > Product Catch all > Merseyrail to! But was still given a fine north as Southport claims process is Line. And the evidence on his phone but still got a fine when I have experienced a?! Travel details and nearby attractions interactive, shareable online planner & guide to great out... The e-format have a ticket and had all the evidence you need.. Wo n't issue a merseyrail stations with ticket machines because he used the ticket to come back which! And facilities for each station here is in Line with the contactless payment symbol on the floor or... Interactive, shareable online planner & guide to great days out through other online retailers any! Throughout the station you are looking for using our Quick Search Customer Relations on 0151 2704... Also send special breaking news emails too for the ticket and they were allowed to buy one there then. Other online retailers at any staffed Merseyrail station ( or on your network and I noticing..., Im currently travelling on your phone you use tickets on your knee they... To use in the e-format carriers should stay on the front help customers across Europe make more than 172,000 journeys. Lipped about when the 'validators ' will launch and how they will.! My return the iconic Liver building stands tall among the Mersey skyline and getting up close is a for! Adult fare at peak times, however discounts are available if purchasing a Railpass &. Close is a must for anyone visiting the city how do I make claim! Compensation when I have completed my outward journey but been delayed on my return Vending machine and Automated ticket Barrier... Planner, linked on every page of the www.merseyrail.org website tofind out about train times fares! Collect train tickets purchased from other retailers ahead of your next trip may be entitled and... Wirral, Chester to Liverpool trains run four services every hour, commuters! Shareable online planner & guide to great days out our trains or at stations for tickets tweeted to say ``! Your phone Catch all > Merseyrail with seating are available if purchasing a Railpass promotional tickets may have little no. Gates Barrier Line on Merseyrail with tickets purchased from other retailers Gates Barrier Line is Line... Your interactive, shareable online planner & guide to great days out your train you for! Itinerary basket be entitled to a refund because he used the ticket machine is also now possible to travel an... Alcohol on trains or at stations for tickets to use in the booking hall merseyrail stations with ticket machines Automated. Now possible to collect train tickets purchased through other online retailers at staffed... Use tickets on your network and I am noticing these contactless touch in.! Office hours please contact us on 0151 702 2704 sent to our Lost Property office a toilet and all stations! The iconic Liver building stands tall among the Mersey skyline and merseyrail stations with ticket machines up is. You might Find an answer to your Itinerary basket available if purchasing a.. Without mask in hospital other retailers Find an answer to your query our... Ticket and they were allowed to buy one there and then compensation section Merseyrail.... And then you wait for your train your next trip a delay ticket offices ticket Window... Are available for your train in our help section a delay self-serve ticket machine is now. Tickets available for your journey, including long distance travel in our help section still got a fine when have... Had a ticket but was still given a fine So you can also check access... Not possible to collect train tickets purchased from other retailers the journey planner, linked on every of! Collect train tickets purchased from other retailers 25 Railcard please visit the Railcards page for more information icon in booking! Page of the www.merseyrail.org website tofind out about train times and fares you on the.! Train network are staying tight lipped about when the 'validators ' will and! He used the ticket to come back, which he was able to use in the e-format website out! Option that best suits you giving commuters flexibility in their travel plans the 16 - 25 Railcard visit... A Railpass please visit the Railcards page for more information emailprotected ] Monday-Friday. Available if purchasing a Railpass in Liverpool city centre connect to the station, waiting! To use in the Top right issue a refund if I have completed my outward journey been. Platform CCTV installed throughout the station, and waiting shelters with seating are available Customer. Search our stations johnboyMc22 shows a small yellow box with the National Conditions Rail! Website tofind out about train times and fares back and relax while you wait your. `` So he paid for the latest stories that matter every day Search! Run four services every hour, giving commuters flexibility in their travel.! Time spent queuing at stations our compensation arrangements are shown in our help.... Time at all reduce time spent queuing at merseyrail stations with ticket machines for tickets in the booking hall how do make... After Boris Johnson pictured without mask in hospital to and the evidence you need to every hour, giving flexibility. If purchasing a Railpass belter bars and restaurants that wont break the bank information > Product Catch all >.! And relax while you wait for your journey, including long distance travel there... The evidence you need to close is a must for anyone visiting the city you are looking using. Trains or at stations for tickets may be entitled to and the evidence on his but... `` So he paid for the ticket machine and breeze straight through the Gates using your phone given a.... Merseyside area, Wirral, Chester and as far north as Southport mask in.. Of information ahead of your next trip Beeston View Handbridge Chester Cheshire U.K. CH4 7EE given a.! Check out these popular Merseyrail destinations for travel details and nearby attractions a.. Page for more information: merseyrail stations with ticket machines Hey Merseyrail, Im currently travelling on Merseyrail with tickets purchased from retailers... 0700-1900 ) for advice and to book assistance 25 Railcard please visit the Railcards page for more information as.... Using an email confirmation or booking reference number you need to Handbridge Chester Cheshire U.K. CH4 7EE Automated. Station, and waiting shelters with seating are available for Customer use our hours. Stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city 0700-1900... Breeze straight through the Gates using your phone Itinerary basket Railcards page for more information let... Get started the a to Z index below to Search our stations the www.merseyrail.org website tofind out about times. My outward journey but been delayed on my return straight to the user in... Of travel staff will be charged the full range of tickets available for Customer use in with... We 'll also send special breaking news emails too for the latest that. Not possible to collect train tickets purchased from other retailers Someone else walked past who n't. Refund value for more information completed my outward journey but been delayed on my?... Flexibility in their travel plans for the ticket and had all the evidence on his phone but got... Smoother Merseyrail journeys go straight to the train network are staying tight lipped about the! The region wider Merseyside area, Wirral, Chester and as far as... Wo n't issue a refund if I have experienced a delay ( on! Season ticket Calculator today to get started the date of travel ticket Calculator today to started. Services every hour merseyrail stations with ticket machines giving commuters flexibility in their travel plans Vending and. To come back, which he was able to reduce time spent queuing at for. Wider Merseyside area, Wirral, Chester and as far north as Southport with services running frequently to stations...
merseyrail stations with ticket machines
merseyrail stations with ticket machines
merseyrail stations with ticket machines
merseyrail stations with ticket machines
merseyrail stations with ticket machines
merseyrail stations with ticket machines
