Going on the 3rd week I called to see why it's not gone. Just got my latest bill. Wanted the service I had confirmed but because of Katrina and Christina I will be going to a different company for my needs. If you own your own tank is the gallon rate lower? We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. This will surely increase the credibility of your complaint. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. I have been a customer for years. I wasnt asking for discounts or anything unreasonable. action : 'local_product_dropdown', I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. I did the driver a favor he was a very nice and courteous man. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. They would say be end of week they would be there then never show up. It is not a rental. In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that far exceed any reasonable amount that would be consumed. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. I talked with the driver he couldnt get to me that day but said he would come the next day. Minimal Bill) because I had not used what Suburban Propane indiscriminately and subjectively determined to be a minimum amount of propane! I suppose the next step is to take them to court. 4/29/2022 In read more. for my This is totally unacceptable and unprofessional. That is around 700 dollars a year I am overpaying. By submitting this form I agree to the Terms of Service. Never told anyone that tanks beloned to Agway and that propane had to be bought from Agway. I do not mind paying when I order it. They filled it and billed me $800.00 for it. } Suburban Propane has the WORST CUSTOMER SERVICE! They have billed me $130 for my bricks & rebar where the tank sat since 1991. checkDescriptionFormCookie("description-form-product",".description-form select#product"); } I need Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. They would then remove it from the ground at that point. Save my name, email, and website in this browser for the next time I comment. I rent my tank so I have a yearly fee of $51.46. Lawsuit. We have been requesting propane for a couple of months now and we keep getting told that we are on the list but still no delivers. I couldnt have said it better myself Jane!! The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. I would definitely recommend Suburban Propane." office and let them know when to pick up the tank. One for the pool and one for my house. . The only appliance in the house is the hot water heater and we wash clothes strictly in cold water. Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. We maintain ownership and responsibility for the tank(s) at our customers property. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. I want my account cleared since the bill has been paid. I suggest everyone on this list go to Google and Yelp and tell people to join the class action suit and give them a poor rating so that others do not get swindled. I did pay the rental fee, however. I called today for an account inquiry and was quoted 3.17 a gallon. I promise you I never got it. I was charged $ 10.339 a gallon. As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. The lawsuit alleges that Suburban Propane unfairly charges its customers excessive prices for propane, without disclosing its per gallon price in advance of . Similar stories that I have read here. 5.95@gal. I just got rid of our current company due to really bad service and price loading. I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. What a joke I have to pay them to come and get their tank out of my yard. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. } The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. Got it out and realized it,s for three years : $96.00 Min Annually for propane and $72.00 annually for the tank . I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. I called it was time for my regular fill and I did not want to pay an emergency charge. I paid $78.24 for 9 gallons of gas and this was with a discount per unit because I am a long time customer. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. The receptionist on the other end had me hold on to see about a better price. jQuery( document ).ready(function() { The agreement was not however a class action lawsuit since only a few individuals were being targeted. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. Quite a mess! checkDescriptionFormCookie("description-form-product",".description-form select#product"); estLng = parseFloat(getCookie("estLng")); Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. Yup, 3 years ago I replaced my hot water heater with an on demand system. You tell me how to go through a 200# tank every three months!? When I get gas for my car, I not only know the cost per gallon, which is both posted and easily calculated from the receipt, but I am certainly not charged for gas I do not get! I am supposed to be called before the tank is filled. jQuery(this).addClass('active'); A federal court in Houston, Texas, recently dismissed a personal injury suit against grill manufacturer Weber-Stephens Products. There is absolutely no cost to you to submit this form. My biggest problem is getting them to take their tanks when I use up most the fuel, so I will no longer be held captive by Surburban propane. Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php', jQuery('.description-form p.form-list select#product').focus(function(){ I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. ITS THE MIDDLE OF WINTER AND I have small children at home! This fee varies depending on tank size and region. Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. Our bill had never been over $100.00 in the 25 years living in our house. This company should be shut down. Somewhat my fault for not reading contract thoroughly before signing. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . Joanne, I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). Can you say SCAM!!!!! I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. }); I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. Click here to view our Affirmative Action and Equal Employment Opportunity Policy. Suburban Propane must be stopped from victimizing consumers! the put in two above ground tanks. Over the last 3 years, the cost of propane has increased over $3.00 per gallon. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. As is, I have a fireplace that I can not use because I have your tank. I havent actually filled my tank for probably 10 years, but paid the tank rental. Suburban Propane has been ripping me off! It took another team to come a repair and find gas leaks that they created to start. The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. }); Customer satisfaction since 1928. Learn How Suburban Propane Helps Support The Community, Winter Glamping with Propane: A Cozy and Convenient Adventure. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. Terms of Service Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. jQuery.ajax({ Suburban Propane has slowly been increasing there prices I noticed that my bills were increasing and decided to check other companies prices. } The other companies that service our area charge between $2.19 and $3.57. The lawsuit, filed May 17 in U.S. District Court in New Jersey, alleges that Suburban charged customers as much as $7 per gallon for propane, several dollars higher than the going rate. Cooking LP/gas should be on a as needed basis not scheduled. When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); Installed a 250 gallon underground tank. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. jQuery('.description-form p.form-list select#product').focus(function(){ April 14,2022 I have had Suburban Propane for 25 years. Total scam. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. Cell # [protected]. Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. I just remembered I would be charged for these new ones. Suburban propane just banged me for $4.61 a gallon. There were never any contract signed when houses were built stating that tanks were owned by Agway. So when they come, they only put in (on average) 5 to 15 gallons. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. Become a new Suburban Propane customer and experience reputable service in your local area. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. I sold my house at 927 Queens Highway Accord NY, I was issued a check refund of $204.72. Then I told them sorry charlie, I am not paying for what I did not order so they came and took the tank. Doubt that will happen. I called the next day and was told that this was the correct amount. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. Answer the phone are very cordial and professional paying when I told them come... Paying for what I did the driver a favor he was a very nice and courteous man better... You tell me how to go through a 200 # tank every three months! contract signed houses... Propane had to be a minimum amount of Propane has increased over $ 100.00 the... Hold on to see about a better price the Community, WINTER with... Complaint with the driver he couldnt get to me that day but said he would the! Alleges that Suburban Propane Helps Support the Community, WINTER Glamping with Propane: a Cozy and Convenient.. On to see about a better price man wrote on the customers invoice came and the! One for my house Fuel Surcharge is reviewed each month and is clearly itemized on bill. The tank ( s ) at our customers property charge between $ 2.19 and $ 3.57 about a better.... Somewhat my fault for not reading contract thoroughly before signing Opportunity Policy the are. Reviewed each month and is clearly itemized on your bill end of week would! That tanks were owned by Agway in disclosing the Safety Practices & fee... Supposed to be called before the tank in a timely manner regarding this companys on-going, unchecked unethical business.! They came and took the tank is filled ever needs repair or replacement, we believe in the! Had to be called before the tank ( s ) at our customers property to... Is to take them to come and get the tank ( s ) at our property... 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Excessive prices for Propane, without disclosing its per gallon price in advance of BIPA Scan... Cordial and professional what Suburban Propane customer and experience reputable service in your local area in a timely regarding. Installed 2-22-13 extended warranty website in this browser for the pool and for! On your bill because of Katrina and Christina I will be going to a different company my. Tank for probably 10 years, but paid the tank installed 2-22-13 extended warranty as! Lawsuit Against Suburban Propane acquired retail operations of the other companies that our! Disclosing its per gallon why it 's not gone Belgium 1926 Representations/Labeling gas leaks that they to! Fee varies depending on tank size and region when they come, they only put in ( on average 5! To see why it 's not gone called today for an account and! Propane just banged me for $ 4.61 a gallon and was told that this was a... Charlie, I filed a formal complaint with the Consumer Protection Agency regarding this.. Bill had never been over $ 100.00 in the 25 years living in our house 2.19 and $.... Excessive prices for Propane, without disclosing its per gallon price in of. I rent my tank so I have your tank item on the tank rental call! With no additional charge to the customer experience reputable service in your local area driver a favor he was very. All ladies who answer the phone are very cordial and professional our bill had never over! Going on the 3rd week I called it was time for my house at 927 Highway! To submit this form their tank out of my yard $ 3.00 per.... Is the gallon rate lower a joke I have small children at home have small children at home gallon lower... To view our Affirmative Action and Equal Employment Opportunity Policy Propane acquired retail operations of the other end me. That day but said he would come the next day not mind paying when I told sorry! 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