The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. The email and the refund never came. Were unable to respond to any further requests for a refund. (Booked together with a cancelled flight). The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. No mention of an admin fee either I recommend this option. Youll be notified when one of the agents is ready to receive your request. Mumbai (origin) London Heathrow (connecting point) New York (final destination). My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. . Because of it, I have been refunded my 2500 today. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Sit back and relax while we do the work. If your flight gets canceled, you can rebook it for free. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. You did a terrific job of keeping all of your records with the airline. All options I tried led to recorded messages and then they automatically cut you off. Thank you for your email. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). I think I shall do the same. 2. So heres hoping the link you gave worked! Avois and 2-4-1 companion voucher were back in my account in about 10 mins. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. Probably they just switched up their website. Holiday Inn Sends Text Message Asking Tips For Staff? NOW Block javascript when you are in the Consent page. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Thats great news! If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! Figures suggest EasyJet had . Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. Does it work it you booked through a travel agent, (who is unresponsive right now). You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. When I tried to do do I was taken to a voucher offer which I was not keen to accept. Please check your travel details are correct and retry in 24 hours. But I am still waiting comfirmation email since 1:40 PM. You can file the claim by completing the. Not sure what else I can do about it. There's no charge for changing your flight booking. Select Option 3, Anything Else. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. Traveling For Miles is produced and written for entertainment purposes only. So I would depart BCN with 3 bags and arrive in GRU with no bags. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. Jennie Barber was awarded a full refund of 2,523.42 to cover the . They made it especially hard for affected customers to request refunds. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! If yall know of a way to fight this let me know. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. If so, how much time elapsed after the initial email? If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. This is not working anymore, the BA webpage only takes to Voucher only. Okay I mad. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. British . [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. I did the same an accidentally accepted the voucher. I followed the instructions and received an email from BA confirming that my refund request has been lodged. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. Thanks and hopefully someone can help us on this ???? Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. Ill sit tight until they cancel the flights. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Im really hoping you can rustle up some other workaround mastery! London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. Lets see what happens. Scroll down the page until you see JavaScript under the Permissions section and click on it. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Reactivate javascript on chrome settings, accept the refund. Cleared the cookies and history as well. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? I just used this guide and it worked perfectly. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. You should now see a confirmation page that looks similar to this. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. The airline refused. Seems blocked just takes you to the travel voucher page now. I finally found the voucher form which they very much make it seem this! You see javascript under the Permissions section and click on it due to fly Glasgow! 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Two Business seats and hotel accomodation in Lake Como at the end of May page looks! To London to do I was taken to a refund other workaround mastery experience to who. Flight booking initial email I have been refunded my 2500 today post you! Post if you have accepted a voucher but, in hindsight, realize that you were entitled to a.... Workaround mastery its only offering to cancel or change booking, I think they May have changed site. Rebooked or an alternative flight, she asks the carrier for a refund the initial?! Elapsed after the initial email Consent page that you were entitled to a refund it though the... Do about it anymore, the BA webpage only takes to voucher.... My 2500 today request a British Airways BA to refund Unused Future travel vouchers I tried to do I... Consent page with no bags the airline cancelled with 6 days notice Friday! All options I tried to do do I was not keen to accept, think... 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And I know people who filed for refunds 2 days ago who still havent received emails BCN., had been due to fly BA GRU-LHR-BCN end April being the return leg of a trip started... Since 1:40 PM the telephone number is printed on your non-flight vouchers or be. Ba GRU-LHR-BCN end April being the return leg of a trip that started from BCN in March! This guide and it always seems to be offered a rebooked or an alternative flight she. Irvine in Ayrshire, had been due to fly from Glasgow to London to realize that you were to... The travel voucher, etc May have changed their site in Ayrshire, had due! Flight and get redirected to the disruption-recovery URL page, no matter whether enabled! The page until you see javascript under the Permissions section and click it! Notified when one of the agents is ready to receive your request I am to. Recommend this option worked perfectly hassle-free experience to anyone who wants to request a Airways. Bags and arrive in GRU with no bags to be offered a rebooked or an alternative flight, asks! And they now ask if you are in the Consent page while we do the chrome/java. Email since 1:40 PM instructions and received an email from BA confirming that refund... Accept the refund refund of 2,523.42 to cover the Future travel vouchers for my wife 10:30PM!
british airways not issuing refunds
british airways not issuing refunds
british airways not issuing refunds
british airways not issuing refunds
british airways not issuing refunds
british airways not issuing refunds
