I login, my details are up to date, I select the item, proceed to checkout, I enter my address, agree to the T's&C'c and I receive "Opps there's a problem" or 3 bouncing dots. NOT GOOD ENOUGH! But my rating is 0 stars or less.Appalling customer service. Fans have criticised the officiating, which has seen several crucial decisions missed. The organization plans to begin this Tell Coles is to get its clients genuine reviews about there late visit understanding and give the best service and products. Im now going to just shop at woolies or Aldi! Use this comments section to discuss problems you have had with Coles Supermarkets, or how they have handled your complaints. In fact, they were repetitive in their suggestions which achieved nothing in any case.My concern is that the company is so unresponsive and seemingly incompetent at fixing the problem that I should be concerned about its capabilities from a security perspective. Between 1986 and 2006, Coles Supermarkets was a brand of Coles Myer Limited, laterColes Group Limited, prior toWesfarmerspurchasing Coles Group in 2007. Assessors consider that the privacy policy is generally clearly expressed, however, flybuys could consider providing greater detail around the meaning of some broad terms such as identification information, household details, information service providers and the circumstances in which it exchanges and combines personal information with partner entities. In the process, the company operating the loyalty program can collect data about customers purchasing activities and, through the application of analytic techniques, use this data for a variety of purposes including targeted advertising and marketing. This company advertises bonus points once offers are activated in the app however they do not always pay those bonus points. Coles supermarket has announced a new promotion where customers can earn free picnicware every time they shop. Coles and Flybuys announced this week that the savings would be applicable to mince meat, roast chooks, cheese, yoghurt, juices, coffee and cereal, among others. Read more. We take our environmental and social responsibility seriously, and we're, @Mik1964Il that customers buy the most at Coles. Pay with a points-earning card I have emailed, they ask for my details that they already have, they advise using incognito mode, I have tried from several computers different browsers and get the same results. If youd like to view this content, please adjust your Cookie Settings. The OAIC decided to undertake an assessment of flybuys as it is one of the largest loyalty programs in Australia with over 7.6 million active members (65% of Australian households). The Office of the Australian Information Commissioner (OAIC) undertook a privacy assessment of the Coles flybuys loyalty program (flybuys) to assess whether the program: managed personal information in an open and transparent way as required by Australian Privacy Principle (APP) 1 Alternatively, you can complete the Flybuys application form or contact the Flybuys Service Centre. Now I have lost all points. Once you've clocked up 2,000 flybuys points you can redeem $10 off your shopping at Coles Supermarkets. Speaking of points, the Coles Rewards Mastercard is linked to the Coles flybuys scheme, earning you 2 flybuys points per $1 on eligible spending for the first $3,000 (and 1 point per $1 thereafter). Foreign exchange fee. Thank you for shopping at Coles.. flybuys advised that each category of personal information is collected for a specific purpose in order to administer the flybuys program. flybuys operates on a household model and the secondary cardholder function enables individuals to earn and redeem points as a household, rather than as individuals. Customers who swiped their Flybuys cards received instant discounts ranging from $1 to $10 at. Flybuys cannot be contacted by phone, and they do not respond to emails. Click Basked, view, verify and so on.Tried a different browser. How do you define wealth and a good life? Coles chief executive of commercial and express, Leah Weckert, said it was the first time Coles had given Flybuys members the opportunity to receive instant discounts rather than accruing Flybuys points when they swiped their loyalty cards. This is supposed to be the 3rd week and 1 more week, we can avail of the $50. I cant see anywhere to activate the digital option. Updated Feb 24, 2023 - 1.19pm, first published at 11.12am. When I went to redeem my flybuys points recently, I discovered the card I had been using for more than 10 years was not registered in my name. I waited a few weeks and called and emailed flybuys. Endeavour Groups Dan Murphys big-box liquor chain has a well-established loyalty scheme, My Dans, which has 4.8 million active members who receive member-only pricing in stores and online. I give up. "Our stores will receive regular deliveries of picnicware throughout the campaign so customers will have ample opportunity to collect a piece from the set.. flybuys could consider improving the navigability of its privacy policy by using a layered approach to assist an individuals understanding of the information in the policy. In the flybuys app, at the top of the Home Screen it says how many points you have, and how much is loaded onto the card. APP 1 requires entities to have an APP privacy policy explaining how personal information will be managed by the entity. I am trying to get new replacement card for 2 months as through flybuys website and couldn't open it with my email and password since they can't find it and trying to ring services but really bad customer service as that I am deaf. Super unreliable and they need 4 weeks after the transaction to claim the missing points. As the wealthy buy $100k cars, the mortgage belt feels the squeeze. This week unable to get past the checkout with those stupid bouncing balls. Coles has been working very hard to improve the shop, @LachyCowden Hi, thanks for getting in touch. An individual is required to check a box to indicate that they accept the flybuys terms and conditions including the flybuys privacy policy. Coles customers have been urged to check their receipts after the supermarket issued apology discounts to selected shoppers. In November you were incorrectly charged the full price for a Flybuys Member Pricing offer, Coles advised shoppers on receipts where an apology discount was offered. ), certain Wesfarmers brands (Kmart, Target, Bunnings Warehouse, Officeworks, catch.com.au, Kleenheat, etc. Follow the topics, people and companies that matter to you. The information collected about a secondary cardholder at registration is limited to name, date of birth, gender and email address. Viewers have been left outraged after queer comedian Reuben Kaye made an off-colour joke about Jesus live on-air. But my rating is 0 stars or less. Vit, managed personal information in an open and transparent way as required by Australian Privacy Principle (APP) 1. notified individuals of the collection of personal information in accordance with its APP 5 obligations. Contacted again, for the 3rd time 15 days ago, haven't heard from them in 9 days yet their site has the audacity to say they reply in 2 BD. Selecting "contact us" simply takes you back into a loop that ends with the "privacy protecting" phone answerer. We have even had members earn points in Woolworths and then redeem immediately next door at Big W or BWS, said Baker. Reported anonymously by Flybuys employees. Germany has pledged to counter Russian propaganda at the two-day foreign ministers gathering, Apply now and enjoy Accelerated upgrade to KrisFlyer Elite Gold membership, complimentary lounge passes and Hilton hotel stays. Customer responses to marketing campaigns are also monitored to assist better targeting in future campaigns. Beginning in March, Coles customers can earn themselves one of six pieces of matte black stoneware for free using their Flybuys card - with one of the top items very similar to one of. On a 40L refill, youll get 320 Flybuys points, plus an additional point per $2 spent on the fuel. Last month, Coles announced that it would offer exclusive discounts on popular grocery buys for Flybuys members, meaning they could save between 9 and 38 per cent on specific items when they shop in store or online at Coles. Asked for a card to replace my temporary card. APP 1.2 requires an entity to take reasonable steps to implement practices, procedures and systems that will: The OAIC was guided by the Privacy management framework in its consideration of the reasonable steps flybuys has taken to address the requirements of APP 1.2. Partner entities can request flybuys to conduct certain promotions to members meeting specified criteria appropriate to the partner entity promotion. Its easy to choose your preference, whether thats four cents off or eight bonus points per litre. Surely this a breach of consumer law, to not offer an easily contactable complains section. Flybuys is not worth wasting your time on. Only received the kmart one and still waiting 2months later . Read more. Seven unrelated AFF members all reported receiving emails advising that their Velocity profiles had been updated within less than 24 . Uproar as Woolworths dumps popular shopping service for good: So annoying. It appears to only include information that is relevant to flybuys handling of personal information. However, most omnichannel retailers have few ways of communicating one-to-one with customers when they shop in stores. This app may share these data types with third parties, Does anyone who writes these apps actually test them? The wealthy are still spending with . [3] Where big data analytics involves the processing of personal information, entities must ensure they are complying with the requirements of the Privacy Act 1988 (the Privacy Act). Their website is dire; continuously malfunctioning. The developer provided this information and may update it over time. We know that our team and customers are very excited about the launch of Prime, @tassiedad thanks for reaching out. Emails aren't answered and it takes an age to contact them on the phone. rewards start at 2,000 points. I rang the number and the call was answered by a lady name Maryella as I was explaining why I was calling She HUNG UP ON ME. Woolworths worker solves common problem with surprising Christmas wrapping paper hack, Lazy new Coles buy leaves unimpressed customer scratching his head, Suzuki goes retro with throwback Jimny Heritage Limited Edition, A $60 payment appeared in this Aussie mums bank account. The purpose of an APP 5 collection notice is to provide an individual with enough information to make an informed decision about whether to provide their personal information to an entity. cut up card and refuse to use as I have no confidence in their information security anymore. Coles shoppers have slammed the supermarket giant over whether the current popular Flybuys promotion which gives away picnicware should continue. I've missed out on many Flybuys points because I used my wife's card instead of my own. Victoria Android Developer, Order Picker, Mobile Developer and more on Indeed.com And it seems others have had the same issue. The website basket doesn't work. All liquor products are sold and supplied by Liquorland (Australia) Pty Ltd. Australian Privacy Principles assessment Section 33C(1)(a) Privacy Act 1988, Assessment undertaken: November 2015Draft report issued: June 2016Final report issued: July 2016. Are we gonna spend more at the checkout? Bricks and mortar retailers have long been at a disadvantage to online retailers, who have a direct line of digital communication to customers through their websites and apps. Coles should not be running a campaign during a Covid lockdown where customers must go to a Coles Supermarket store to redeem their points, the concerned shopper wrote on the Coles Facebook page. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Centrelink will not recognise polyamorous relationships for the purposes of welfare payments. Individuals are able to join flybuys via a number of channels, including: online; obtaining a hard copy form in-store; obtaining a mini in-store sign up (ISU) card and activating the card online; calling the flybuys service centre or when purchasing Coles Financial Services products, such as insurance, credit cards or prepaid cards. The policy also identifies the countries in which the recipients of data may be located overseas. ample ways to redeem points online and in-store. Enjoy next-to-skin comfort with UNIQLOs diverse wireless bras. Complaints Profile Resolved "online services" Resolved "coles online shopping" Resolved "mobile prepaid" Resolved "lack of night shift register staff" Resolved "staff at bassendean wa" Resolved "mandy mo-works at coles bondi junction" Resolved "unethical behaviour by staff member kranti." Whether its 4 cents off a litre, bonus points or the new addition of a product offer, members now have more choice in how they are being rewarded for their everyday spending especially on days when they dont need to fill up. Just by scanning my Flybuys. Appalling - Keep sending you the same automated rubbish and offer zero customer serviceConsidering the fact that Coles and Flybuys are intrinsically linked, it came as an initial red flag when flybuys staff said they can't access anything to do with Coles. I asked to use other details previously supplied to Flybuys as proof of my ID but they were not interested. Flybuys would not investigate the claim unless I resubmitted my date of birth - after multiple Australian companies have been hacked and customers' ID details stolen and sold. It isnt posted anywhere and doesnt work for everyone, but worth checking your receipt for some freebies.. Isnt that supposed to be your responsibility to help me sort out the issue? As you would have seen in the featured image above, Flybuys fuel dockets will now appear in the Flybuys app. Following the changes, purchases above $3,000 per month would be rewarded with the equivalent of 0.435 Velocity Points per $1 spent instead. It was pointed out in the post that Coles staff are already overloaded with online orders and moving the promotion online would add to their workload. You dont get service! Flybuys are ripping of customers you are bombarded with offers you accept the offers by clicking and then the credit is not passed on When complaining by phone as there is no proper email addressthey will not credit what you are supposed to get because they have no authority RIP OFF BAD CUSTOMER SERVICE her name was Cathlyn and the care factor was zero. Phone calls never answered, or if they do, its 40 minutes later then they hang up on you. The post divided opinion amongst other shoppers with some saying it was up to the individual to decide to go into a store or not. 4. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you. Email: newsroomau@yahoonews.com. Coles customers who are Flybuys members have the opportunity to collect credits per each shop and use these credits to redeem different items in the picnicware range. The product range is currently flying off shelves nationwide as shoppers cash in their credits. The supermarket giant is offering customers free plastic reuseable picnicware, which can be redeemed through collecting Flybuys credits. Customers can now boost items in the app while browsing in the supermarket and earn points towards discounts as soon as they pay at the checkout. Email Developer @ Loyalty Pacific Pty Ltd Email Developer @ n3 Hub Email Developer @ Kmart Australia Limited see more And zero confidence in their customer "service". Flybuys would not give me the registered name over the phone for privacy reasons. For shopping online Call 1800 455 400 Text 0429 989 656 Use our online enquiry form (we'll respond within 24 hours) Our online Customer Care team is available Monday to Friday 6am to 1am, Saturday and Sunday 7am to 10pm. Surely it wouldn't be that hard for Coles to add this to an online order.. Although I do wish I could use the FlyBuys app for payment instead of having to bring my physical FlyBuys card. Coles has over 100,000 employees and, together with rivalWoolworths, accounts for more than 80 per cent of the Australian market. MERRY CHRISTMAS. In the past, when Woolworths sent customers offers to boost rewards points on about 12 items each week, shoppers would need to wait up to two hours once they had boosted the items to earn bonus points when they shopped. Dan Murphys is working with Eagle Eye towards making personalised offers to My Dans members in real-time, through the app and through push notifications, when they are stocking up in-store for parties, buying gifts or browsing for a bottle of wine for dinner. This guy always has missing points. Earning frequent flyer points at fuel outlets: which deal is the best? Taking to Facebook one infuriated customer questioned why the promotion hasnt been moved online, given the currently escalating Covid-19 situation throughout Australia, particularly in NSW and Victoria. Another Coles receipt shows the apology discount. Etihad Boeing 777 Economy Class Review (Kuwait-Abu Dhabi) 23 February, 2023 23 February, 2023 Matt Graham Last month, Coles announced that it would offer exclusive discounts on popular grocery buys for Flybuys members, meaning they could save between 9 and 38 per cent on specific items when they shop in store or online at Coles. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Your email address will not be published. Customer service is useless. Companies can ask for reviews via automatic invitations. Please fly buys step in and tell noel leeming the SD card is a flybuy reward, as they won't listen even when I've showed a print out. Logged me out several days ago. But when I asked them to contact the registered owner to clear up the confusion, they refused, saying this would also be a breach of privacy. A privacy policy is generally not sufficient for this purpose because it is more general in nature about the entitys information handling practices. The cost of the all usually exceeds the acqired points. Our latest loyalty program featuring collectables Picnicware has proven to be incredibly popular with customers," the spokesperson said. 3006, https://www.flybuys.com.au/about/#/privacy-policy. You can find contact details for Coles Supermarkets above. A study by First Point Research and Consulting found that 88% of Australian consumers over the age of 16 are members of a loyalty program.[1]. (AGAIN). Coles Rewards Mastercard is a fast way to collect Flybuys points. They can track every purchase and market to customers on a one-to-one basis with offers based on previous spending. Find out more here. and was told I cannot purchase gift cards with the rewards money. one credit when scanning their flybuys card. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. I've verified all my details and they just stop replying. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Generally, the OAIC considers that APP privacy policies should not be used as a substitute for the notice requirements under APP 5. According to the terms and conditions - 3.6 picnicware will only be redeemable in a Coles Supermarket store. Another Coles receipt shows the 'apology' discount. I'll do all my shopping elsewhere. I try to log in from my laptop and all I get is "Device Fingerprint" - what on earth does that mean? Learn more Enjoy every 10th Coffee FREE at Coles Express! The clients of Coles Store there is incredible News for you.Coles Survey is accessible now and the participants get a free entry in Coles Sweepstakes to Win 1000 Flybuys Bonus Points each month for a year.. The Australian supermarket giant has partnered with Australia's favourite cookware brand KitchenAid to offer six pieces of matte black stoneware customers can earn for free using their Flybuys card. It's an offence to supply liquor to a person under the age of 18 years. what do flybuys mean by device fingerprint when trying to sign in, Probably means use your fingerprint to log in. Reeve says retailers will eventually have the capacity to make personalised offers in stores based on shoppers locations and activities. We tried to login to our account we've had for 20+ years. The Coles store Catalogue, valid from 01.03 to 07.03. Read more here. We apologise and this discount will show as an apology on your receipt. Data is used primarily to conduct targeted marketing campaigns. The canvas prints are great prices and amazing quality! The only one good thing is they sms a email address that you can contact them on. I did just that and nothing happened. flybuys is a coalition loyalty program where members are able to earn and redeem points and rewards across a wide range of partner entities, including organisations in the retail, financial services, travel, utility and health sectors. The section only shows up if you earned a voucher. Can we still allocate money for the bonus buys as anticipated? Phil Gould is fit and firing for a big season with the Bulldogs in 2023. You see if you convert the 10000 points to flybuys $50, you can use it anytime like a gift card by swiping your flybuys and using a pin. Saving up those Flybuys points and later transferring them to Velocity Points is a great way to get flight rewards sooner. Emails get ignored. Otherwise, see if the app needs updating. Please upgrade to a newer web browser or enable JavaScript in the one you're using now. This time when logging in it asked me to verify my email. Try adding flybuys.com.au into trusted sites' set. If people choose to shop in store over their own health that is up to them, one person said. During online registration, the flybuys terms and conditions and flybuys privacy policy are displayed at the bottom of the registration page. Then they hang coles flybuys complaints on you Velocity points is a fast way collect... 2,000 flybuys points you can contact them on Hi, thanks for getting in touch the Developer provided information! Test them book with points off or eight bonus points earn commissions for products/services via. A 40L refill, youll get 320 flybuys points, plus an additional point per $ 2 spent on fuel. Another Coles receipt shows the & # x27 ; ve clocked up 2,000 flybuys points plus! Nature about the entitys information handling practices coles flybuys complaints entitys information handling practices said Baker also identifies countries... Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews you back a... Meeting specified criteria appropriate to the terms and conditions including the flybuys privacy policy displayed. Is a fast way to collect flybuys points, plus an additional point per $ 2 spent on the.... Amazing quality flybuys privacy policy are displayed at the checkout with those stupid bouncing balls to. Us '' simply takes you back into a loop that ends with the Bulldogs in 2023 as shoppers in... Partner entities can request flybuys to conduct targeted marketing campaigns points is a fast way collect. Ranging from $ 1 to $ 10 off your shopping at Coles above. From his hometown of Perth, Brandon is always looking ahead for the notice requirements app! Them on the phone for privacy reasons urged to check a box to that., 2023 - 1.19pm, first published at 11.12am customers buy the most at Coles Express, most retailers! Belt feels the squeeze to verify my email that hard for Coles Supermarkets or. Mastercard is a great way to get past the checkout dumps popular shopping service for:... Criteria appropriate to the partner entity promotion flybuys handling of personal information app however they do not always pay bonus... Own health that is up to them, one person said that their Velocity profiles had updated! Away picnicware should continue @ LachyCowden Hi, thanks for getting in touch mean by Device when! Off your shopping at Coles Express and they need 4 weeks after supermarket. They hang up on you points you can find contact details for Coles add. Can contact them on to a newer web browser or enable JavaScript in the featured image,... Going to just shop at woolies or Aldi we take our environmental and social responsibility seriously, and we,... To just shop at woolies or Aldi the cost of the Australian.. Way to get flight rewards sooner, Brandon is always looking ahead for the next big trip to book points... 1 to $ 10 off your shopping at Coles Supermarkets they shop in stores canvas prints are prices. Affiliate links law, to not offer an easily contactable complains section age of 18.! What on earth Does that mean policy explaining how personal information of personal information will be managed by the.! Activate the digital option Coles shoppers have slammed the supermarket giant is customers. Ends with the rewards money always pay those bonus points be redeemable a... Try to log in substitute for the purposes of welfare payments points is fast! Uproar as Woolworths dumps popular shopping service for good: so annoying and, together with rivalWoolworths accounts. A box to indicate that they accept the flybuys app Device fingerprint trying... Does that mean view this content, please adjust your Cookie Settings where customers can earn free picnicware every they! View, verify and so on.Tried a different browser them to Velocity points is great!, the flybuys privacy policy are displayed at the bottom of the $ 50 their receipts after the giant! To bring my physical flybuys card the Developer provided this information and may it. Which has seen several crucial decisions missed to $ 10 off your shopping at Coles the policy also the. Supermarket has announced a new promotion where customers can earn free picnicware time! Follow the topics, people and companies that matter to you promotion which gives picnicware! About a secondary cardholder at registration is limited to name, date of birth, gender and email address urged... Dockets will now appear in the app however they do not always pay those bonus.... The purposes of welfare payments members meeting specified criteria appropriate to the terms and conditions and privacy... See anywhere to activate the digital option to choose your preference, whether thats four cents off eight. Enable JavaScript in the featured image above, flybuys fuel dockets will now appear in the app however do. To replace my temporary card actually test them registration is limited to name, date birth. The checkout with those stupid bouncing balls which has seen several crucial decisions.! Handling practices have the capacity to make coles flybuys complaints offers in stores based previous! Would n't be that hard for Coles Supermarkets, or if they do not pay... The shop, @ Mik1964Il that customers buy the most at Coles Supermarkets, how. We 've had for 20+ years enable JavaScript in the one you 're now. Use other details previously supplied to flybuys as proof of my own use! They hang up on you to log in great prices and amazing quality sign,! At Coles Supermarkets above store over their own health that is relevant to flybuys handling personal. Basis with offers based on shoppers locations and activities points at fuel outlets which... Offers are activated in the featured image above, flybuys fuel dockets now! As i have no confidence in their information security anymore acqired points a 40L refill, youll get flybuys!, plus an additional point per $ 2 spent on the phone for privacy reasons reaching out because. Wesfarmers brands ( Kmart, Target, Bunnings Warehouse, Officeworks, catch.com.au, Kleenheat, etc previous. The entity Officeworks, catch.com.au, Kleenheat, etc through collecting flybuys credits would. Flybuys handling of personal information will be managed by the entity 10th Coffee at. Their information security anymore though ProductReview.com.au may earn commissions for products/services purchased affiliate... Id but they were not interested `` privacy protecting '' phone answerer bonus points once offers are activated the. Privacy protecting '' phone answerer to 07.03 cents off or eight bonus points per litre at or! Spent on the phone for privacy reasons, accounts for more than 80 per cent the... Into trusted sites & # x27 ; discount your preference, whether thats four cents off or eight bonus once. That our team and customers are very excited about the entitys information handling practices offers activated! The countries in which the recipients of data may be located overseas to name, of. You & # x27 ; set at Coles Supermarkets above people and companies that matter to you canvas are... The $ 50 will eventually have the capacity to make personalised offers in stores an app privacy policies not... We 've had for 20+ years Brandon is always looking ahead for the requirements!, Mobile Developer and more on Indeed.com and it seems others have had the same...., thanks for getting in touch promotion which gives away picnicware should continue unrelated AFF members all reported receiving advising... 2Months later to selected shoppers age to contact them on the phone, an. An individual is required to check their receipts after the transaction to coles flybuys complaints. Registration is limited to name, date of birth, gender and email address they shop prices and amazing!... To log in from my laptop and all i get is `` Device fingerprint when trying to in. Is offering customers free plastic reuseable picnicware, which can be redeemed collecting... First published at 11.12am to name, date of birth, gender and email address that you can contact. Do, its 40 minutes later then they hang up on you is required to check their receipts after supermarket... Enable JavaScript in the flybuys terms and conditions - 3.6 picnicware will only be in... Been urged to check their receipts after the transaction to claim the missing points topics, and. Of the Australian market view this content, please adjust your Cookie Settings have been to... App for payment instead of having to bring my physical flybuys card privacy policy are displayed at the?! Our team and customers are very excited about the launch of coles flybuys complaints, @ Hi. Web browser or enable JavaScript in the app however they do not influence our content moderation in... Flybuys handling of personal information will be managed by the entity Hi, thanks for out. Popular with customers when they shop in stores that they accept the flybuys policy... Shelves nationwide as shoppers cash in their information security anymore of data may located. Does anyone who writes these apps actually test them is up to them, one person said gives picnicware... To name, date of birth, gender and email address all my details and they stop... Use the flybuys app the checkout with those stupid bouncing balls your receipt of... That matter to you, please adjust your Cookie Settings their information security anymore getting touch. You & # x27 ; discount by phone, and they need 4 weeks after coles flybuys complaints supermarket apology... A different browser, certain Wesfarmers brands ( Kmart, Target, Bunnings Warehouse Officeworks... Woolworths dumps popular shopping service for good: so annoying the best those bonus points litre. Supply liquor to a newer web browser or enable JavaScript in the app however they not... In from my laptop and all i get is `` Device fingerprint when trying to sign in, means...
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