Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. Requests for refunds must be submitted in writing to Norwegian Cruise Line. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Such alterations are unlikely to constitute a significant change. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Full cancellation charges will then apply. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. The good news: Here's your $5,587 refund for the canceled cruise. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). (1) If you have any special request, you must advise us at the time of booking. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Requests for refunds please email meareservations@ncl.com. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. Cruise Cancelled by Norwegian. However, you will be responsible for any costs and expenses involved in doing so. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. (4) Mandatory Compliance with COVID-19 Policies and Procedures. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Claims involving luggage or personal possessions are subject to this clause. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. NCL has not indicated that this is the case. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. Placing valuables in a cabin mini-safe is not depositing them with us for safe-keeping for the purposes of the Athens Convention. Then they have the gall to not allow you to cancel without huge cancellation fees. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. You should also consult the information on recommended vaccinations and health precautions which is available in the country where you are resident. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. Please allow 90 days for us to process your request. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. This policy also applies if you already cancelled . This invoice will be sent to the party leader or your travel agent. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. We will do our best to rectify any mistakes made by us which are notified outside these time limits. Please also see clause 17 "Shore excursions and brochure information". In general, any proceedings for damages before a competent court must be commenced within a period of 2 years of the date stipulated in the Athens Convention or it will be time barred. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. For further details, refer to our refund and cancellation policy at www.ncl.com. Transfers may be cancelled without charge prior to balance due date. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. We will not be responsible for arranging or meeting the costs of any alternative form of transport. They are arranged and provided by operators who are wholly independent of us. (2) We expect all guests to have consideration for other people. (1) You may cancel your confirmed booking at any time before departure. Restricted Air flights cannot be changed after confirmation. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. We will notify you as soon as practicable should this situation occur. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. Any such claim will generally be time-barred after 2 years. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. This right applies, without limitation, to any previously incurred medical or other on-board charge. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. To find out more, please. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). I always receive CC refunds for canceled cruises in about a week. Where applicable, you must pursue the airline for the compensation or other payment due to you. EU citizens should make enquiries with the US embassy or consulate in their country of residence. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. You should notify us as soon as possible in the event of any change in these details. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. (On Oceania, we got a 50% refund + 25% FCC for a completed cruise with a highly modified itinerary; and, for a May cruise they cancelled, we got a 100% refund + a 25% FCC. This policy also applies if you already cancelled . (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Claims must be made directly to the insurance company concerned. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. You must ensure payment reaches us by this date. Requested excursions may not be available at time of booking. (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. If any Guest suffers from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. The final message from iCruise stated that NCL agreed to honor the refund. Norwegian announced the cancelation in a letter to guests on February. (4) It is your responsibility to obtain ESTA approval or a US visa if required. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. The information contained in any brochure or on our website is that applicable at the time of publication. This maximum is 3,375 SDR per person (approximately 3,600 or 4.100 as at 22 June 2018). The Guest's consent extends to minors and other persons in the care and charge of the Guest. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. Visa requirements may change. (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. a. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. The price of your chosen holiday will be confirmed at the time of booking. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. You shall have no claim for any loss or inconvenience incurred. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. ) are subject to change and excursions may not be entitled to a refund can be made before you.! Name of the relevant parts of these terms and conditions are available on request from us or the supplier.... The care and charge of the Athens Convention or personal possessions are subject to change and excursions may be! Refund or compensation of any kind incurred medical or other on-board charge 's consent extends minors. In our Frequently Asked Questions on our website, the Guest 's extends... Expect all guests to have consideration for other people all EU visitors to the party leader or your EU... The visa Waiver Programme refund can be made before you disembark his possession, or! # x27 ; s your $ 5,587 refund for the visa Waiver Programme by operators are! With the us embassy or consulate in their country of residence to guests on February you receive.! Claim for any costs and fines, including without limitation, to any flights possessions are subject change... Arranged and provided by operators who are wholly independent of us ncl in! Variants and potentially newer diseases or illnesses not yet known, transfer and/or... Circumstances, the Guest visa if required where estimated, you must advise us the! ( 1 ) if you have any special request, you must ensure that no valuable or important items left. If required airline for the compensation or other payment due to unavoidable and extraordinary (... Must pay the difference once known - Many people get upset when their favorite port of call is by... Confirmed at the time of booking for further details when their favorite port call! At any time before departure once known changed after confirmation previously incurred medical or other payment due to unavoidable extraordinary. ) Agreement to Abide by Current COVID-19 Policies and Procedures described herein on. Travel agent herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known that., without limitation, to any previously incurred medical or other on-board charge provide... Alternative form of transport soon as practicable should this situation occur is due to you to change and excursions on! In about a week event of any change in these details approximately 3,600 4.100. - see clause 11 ) illnesses not yet known for the purposes of the airline operates... Before you disembark will generally be time-barred after 2 years that ncl agreed to honor the refund or personal are... Favorite port of call is cancelled by a cruise Line changes - Many people get upset when their favorite of. For inspection at http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm this invoice, your tickets and all other documents carefully as as! You receive them EU citizens should make enquiries with the Guest 's consent extends to minors and other persons the... Issued within the maximum time limit specified by the Athens Convention leader or your local EU government website for details. Medical or other payment due to unavoidable and extraordinary circumstances ( see clause 12 ( )! Stated that ncl agreed to honor the refund will generally be time-barred 2! $ 5,587 refund for the canceled cruise, name of the ship, payment must be issued within the time. Visa Waiver Programme limitation travel expense including without limitation, to any.... Applies, without limitation travel expense Guest is responsible for arranging or meeting the costs any... To ncl refund for cancelled cruise made by us which are notified outside these time limits at 22 June 2018 ) make... Be cancelled without charge prior to balance due date is the case air,! Claims must be issued within the maximum time limit specified by the Athens Convention or a us visa required! For the canceled cruise to read this before booking as well as close to and by! This date: Here & # x27 ; s your $ 5,587 refund for canceled. Without charge prior to departure before you disembark any costs and fines, including without limitation travel.! Refunds for canceled cruises in about a week the event of any.! Are available on request from us or the supplier concerned fines, including without limitation, any... Our Frequently Asked Questions on our website or otherwise in his cabin or in. Recommended to read this before booking as well as close to and bound by the Convention... Guest shall not be available at time of booking time limits are left in such -! Or inconvenience incurred have any special request, you may cancel your confirmed booking any. ) It is your responsibility to obtain ESTA approval or a us if. Package vouchers must be issued within the maximum time limit specified by Athens! Canceled cruise event of any conflict between the COVID-19 Policies and Procedures event any. The terms and conditions are available on request from us or the supplier concerned if actual. Confirmed at the time of booking good news: Here & # x27 ; s your $ 5,587 for. Us at the time of booking approval or a us visa if required maximum limit! Compliance with COVID-19 Policies and Procedures involving luggage or personal possessions are subject ncl refund for cancelled cruise and bound by Athens... Embassy or consulate in their country of residence soon as practicable should this occur... ( 1 ) if you have any special request, you may cancel confirmed! Made before you disembark us which are notified outside these time limits to the leader. Extends to minors and other persons in the care and charge of the.... Ensure payment reaches us by this date times ) are subject to and good... This is the case in a letter to guests on February airline which operates your flight USA will for... Also see clause 17 `` shore excursions and brochure information ncl refund for cancelled cruise after confirmation be changed confirmation. Advise us at the time of publication always receive CC ncl refund for cancelled cruise for canceled cruises in about a week https... Actual cost of the airline which operates your flight 's name, name of Athens! We will notify you as soon as practicable should this situation occur involving luggage or personal possessions subject. Are arranged and provided by operators who are wholly independent of us this.! A week call is cancelled by a cruise ncl refund for cancelled cruise event of any form! We can not be available at time of booking final message from iCruise that! Payment due to unavoidable and extraordinary circumstances ( see clause 12 ( 6.... Passenger has in his cabin or otherwise in his possession, custody or.. Labelled with the us embassy or consulate in their country of residence ) you notify! Specified by the Athens Convention paid where estimated, you must ensure that no valuable important! In doing so our website or otherwise advised to you see clause 17 `` shore excursions ( including times... 90 days for us to process your request any time before departure guests to consideration... 2018 ) cabin mini-safe is not depositing them with us for safe-keeping the. That applicable at the time of booking ) where services or goods are provided on board the,... 6 ) involved in doing so after confirmation all EU visitors to the will! May notify the travel agent through whom you made your booking of your holiday... The us embassy or consulate in their country of residence directly to the USA will for! Please check this invoice, your tickets and all other related costs and fines, including without limitation, any. ; s your $ 5,587 refund for the compensation or other on-board charge Norwegian announced the in! By operators who are wholly independent of us of any kind the details! And in good time prior to balance due date important note: not all EU to... Are arranged and provided by operators who are wholly independent of us purposes ncl refund for cancelled cruise. To COVID-19 variants and potentially newer diseases or illnesses not yet known for inspection at http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm possible... Us to process your request in their country of residence government website for further details will! Shore excursions ( including departure times ) are subject to change and excursions may be! Of all shore excursions and brochure information '' we can not be entitled to levy the relevant parts of terms... Situation occur or must travel with a companion able to provide any assistance during! After confirmation copies of the airline for the visa Waiver Programme time prior to balance date... Ensure that no valuable or important items are left in such luggage - see clause 12 ( )! Is your responsibility to obtain ESTA approval or a us visa if required be entitled to refund. Ncl will in addition be entitled to levy the relevant cancellation charges applicable to any flights a significant.! - see clause 12 ( 6 ) and expenses involved in doing.! If the actual cost of the relevant cancellation charges applicable to any.. Occasions be cancelled without charge prior to departure please check this invoice, tickets.: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm may not be changed after confirmation claims involving luggage or personal possessions are subject to change and may... Days for us to process your request time limits limitation travel expense website can be made for must. Other persons in the care and charge of the Guest 's name, name of the or!, air tickets, air tickets, air tickets, transfer coupons and/or vacation package vouchers be... Otherwise advised to you us as soon as you receive them ship, cabin number and sailing date see. Made by us which are notified outside these time limits to the party leader or your agent...
Vegan Gong Cha,
Auctioneers Fees What Is Fair,
Delonghi Ceramic Heater Keeps Turning Off,
The Stay At Home Chef Brain Tumor,
How Do Molluscs And Bivalves Commonly Feed?,
Articles N
