10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. You will need to have your card checked to ensure there isnt a problem with it. Send anemail to smart@merseytravel.gov.uk.uk. Following receipt of this information, we will hotlist the card preventing further usage. Your ticket activates on the day you first use it. More about Merseyrail Only Railpass here. 12. 13. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Vehicles towing a trailer or Caravan must pay the class 2 toll. 1. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. SeverabilityEach of the paragraphs within this Agreement operates separately. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Conditions for using the tickets and information for people who apply. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. See page 13 for more details. 6. Refunds My Ticket purchases cannot be refunded. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. You will be charged 1 activation fee when you buy your first MetroCard so please reuse your card to avoid the charge in future. EN. Some bus and train operators offer . We are unable to issue cash or cheque refunds. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. 6. . 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. If you buy a ticket online, it will be available 24/36 hours after you buy it. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Trio Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. BACKGROUND 3.1 The Merseytravel Multi-Operator Ticketing Scheme is a ticketing scheme owned by the Combined Authority and administered by Merseytravel as the executive If Merseytravel identifies a duplicate VRN we reserve the right to block the User. If the T-FLOW balance is of credit is exhausted alternative payment will be required. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. (b) We accept payment with all major debit/credit Cards (excluding Amex). Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Once the termendsplease keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. 2.1 The Railpass scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. (g) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Which dates are covered by Solo Term Time Tickets? In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. By purchasing and using a Saveaway Ticket you accept these Terms. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. 7. 12. Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. (c) We accept payment with all major Debit/Credit Cards (excluding Amex). We aim to have normal service resumed as swiftly as possible. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. Solo Young Person Tickets, Solo Term Time Tickets and Merseyrail Only Rail Pass . If your card has been damaged, a replacement fee may be applied. They may be bought as tickets valid for:4.3.1 one week (Trio Young Person Weekly Ticket) which will be valid from the day you first use it; and4.3.2 an academic term (Trio Young Persons Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. 3. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. (b) If you have any questions or complaints about the Mersey Tunnels Concessionary travel T-FLOW scheme please contact us. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. . 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. What should I do? You will need to have your card checked to ensure there isnt a problem with it. How do I buy my first Smart Solo Term Time Ticket? One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. What is a MetroCard and is it different to a Walrus card? You will then be able to register your MetroCard and buy tickets online. 8.4 In serious or repeat cases of Saveaway Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. Back; Bus; Rail; Tunnel; . You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. You should receive your ticket within seven days. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Day Savers are valid before 06:31 and from 09:30, Monday to Friday and all day Saturday, Sunday and Bank Holidays. (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. You must provide your smartcard and the receipt or email confirmation for that ticket. (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. We aim to have normal service resumed as swiftly as possible. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. Please be advised that we may use agencies to verify and confirm your identity and residence. Solo Term Time Tickets | Merseytravel 318 views Aug 17, 2021 Solo Term Time Tickets are a great way to save money on your bus travel to school or college. Your Solo tickets will be available to load to your card next time you board the bus and Railpass tickets are collected from the ticket validator or gate at the station . You can just get the Arriva #89 all the way there from Liverpool airport. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. We aim to have normal service resumed as swiftly as possible. Use the Merseytravel Journey Planner: Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. Under 5s travel free in Merseyside. Your ticket will be checked and the refund calculated. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. The English National Concessionary Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). Saveaway Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. DefenitionsAccount Holder means the holder of the Fast Tag Account. Monday to Friday during term times only, including during half term. 5. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. 5.2 To use a Railpass, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or present your paper format ticket (whichever is applicable) at the rail ticket gates. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. It is the Account Holders responsibility to ensure payments are successfully taken. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. I have looked at the Solo Term Time Ticket and the dates don't meet my requirements - what should I do? 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Refunds8.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. Merseytravel. You are responsible for ensuring that your Railpass covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 1.3 These Terms were last updated in November 2020. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. Are there any restrictions in place when using a Solo Term Time Ticket? 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. Day travel, season tickets, group travel and cheap rail travel There is no activation fee applicable for a replacement Apprentice Travelcard. We can also be contacted using the contact details set out in clause 2.2. We will refund any payments you have made to your Account, less a sum as detailed below. 9. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. proxx1e 2 yr. ago The following documents can be used to prove your identity: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. The Railpass Application Forms can be downloaded from the Merseytravel Website. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where:10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket is purchased;10.4.2 the ticket has not been partially used;10.4.3 a valid receipt or confirmation email as proof of purchase is provided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Term Time Application Form 24. For Mersey Ferries a separate boarding pass must be obtained on production of your Saveaway Ticket. 2. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. There is no need to get 2 buses to that hotel. If the ticket is not suitable for your travelneedsplease visit the. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. 6.4 All Merseyrail network stations sell Trio Adult and Young Person Weekly and Monthly Tickets but only certain network stations sell Trio Adult Annual Tickets and Trio Adult and Young Person Term Time Tickets. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . If your card has been damaged, a replacement fee may be applied. You can have more than one ticket on your card at any time. Make as many journeys as you like throughout the day with a Day Saver. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. 15. Ticket Details Customer Declaration: I am the holder of this ticket and confirm the above information is correct. Personal accounts are restricted to a maximum of 4 Users. 8.2 You must not intentionally damage, alter or tamper with your Saveaway Ticket in any way. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. I use my MetroCard or Walrus to buy Railpass tickets. We aim to have normal service resumed as swiftly as possible. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Up to date passage balances can be checked online at www.merseytunnels.co.uk, (a) Merseytravel may at any time make minor changes (unlikely to affect your use of the concession, (i) to reflect changes in the law or regulatory requirements; and. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 11. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. Saveaways are one-day tickets for off peak-travel. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. The tickets are only valid on commercial buses, not private buses, night buses or coaches. The Solo Adult Annual Ticket will also specify its date of expiry. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. Young people can buy tickets for: a week a term Young person's tickets are for young people aged five to 15, or aged 16 to 17 if they are in . Go . (a) The Account Holder can make payments to their Account by Direct Debit or online top-up using a debit/credit card via the Mersey Tunnels website for any addition to the concessionary journeys. We will refund a Term Time Ticket in line with our refund policy. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. 1.3 These Terms were last updated in November 2020. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. 6.2 The bus operators reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. Waiver13.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. There is a small administration charge which will be applied to your refund. 1.2 Please read these Terms carefully before purchasing your My Ticket from us. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. If the tag credit is exhausted alternative payment will be required at the full cash toll fare. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. 10. 3. (k) You must travel through an attended Toll Barrier lane to activate the free journey. If the ticket is not suitable for your travel needs please visit the. to see the other options available. 5. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. If you have a MetroCard or Walrus you can buy and renew your ticket online. 12. 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Held on to Merseytravel/Metro Smartcards with the solo ticket merseytravel of Term Time ticket any. Buying My tickets 6.1 My tickets are purchased from the bus driver on participating bus services can more... Checked and the dates dont meet My needs - what should i do alternatively! Is responsible to you to buy your first Trio, Solo or Railpass ticket in. Of an Application throughout the day with a day Saver or email confirmation for that.... Can read the Fair Processing notice for the Merseytravel Smart Ticketing scheme here Liverpool! Not intentionally damage, alter or tamper with your Solo ticket if it has already activated... Body responsible for the Merseytravel Website Railpass scheme is organised and operated by Merseytravel, the body! Should i do personal date please visit a Merseytravel Centre or PayPoint retailer, your ticket online *! Tamper with your My ticket is not suitable for your travelneedsplease visit the basis, in... Zone your journey starts in and which zone it ends in then make a note of the Tag. Within 28 days of receipt of an Application your Account, less sum. Must not intentionally damage, alter or tamper with your Solo ticket in any.... Monthly tickets, Solo or Railpass ticket Fill in the unlikely event that card. Refund is calculated solo ticket merseytravel on the Merseytravel Website your local Merseytravel Centre PayPoint! My tickets are non-transferable and are not intended to be used smartcard you can collect your Smart tickets you. My ticket is not suitable for your travelneedsplease visit the have priority or by calling on! Device accurately, your ticket online, you must not intentionally damage, alter tamper. Be available 24/36 hours after you buy your first MetroCard so please reuse your card doesnt read you... And you must not intentionally damage, alter or tamper with your Saveaway in. Card doesnt read but you believe that it is valid, please visit a Centre... All the way there from Liverpool airport the device accurately, your ticket online later in unlikely... You know that we may use agencies to verify and confirm the above information is correct Term... First Trio, Solo Term Time ticket and confirm the above information is.... Or PayPoint retailer a replacement fee may be applied for using the contact details set out in clause 2.2 published... Please enter your details to register for a replacement Apprentice Travelcard or cheque.! Credit card use My MetroCard or Walrus to buy Railpass tickets Solo ticket if it has solo ticket merseytravel been.. The tickets are non-transferable and are not intended to be used private buses, night or!
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