Someone hit my car in the back. One form of opt-out is clicking the Unsubscribe link in a marketing email. can you healp me about that. What to do to solve these issues???? Save with. If the first step did not resolve it, please reset the dashcam For this case, you can try to remove your SD card and plug it into your laptop/pc to check if the important incident was recorded. Try to plug it in on a different power supply or power outlet. When you do updates through the VAVA app make sure to turn off your mobile data and you are just within the range of the dashcam. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. Amazon.com: VAVA Baby Monitor with 2 Cameras, Split Screen 720P 5" HD Video Baby Monitor with Camera and Audio, IPS Screen, 900ft Range, 4500 mAh Battery, . 1. The VAVA dashcam is particular with what micro SD card can be used on a specific device. For more information, please see our 1 Connect the monitor adapter to the monitor and a power outlet. I have my vava 4k dash cam about 2 years now. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. Dash Cam may crash if you connect and disconnect it too frequently. (If the steps dont work please proceed on the Firmware Update). Whenever you bring new technology into your life, things can sometimes go wrong. This product was designed by parents for parents. Waste of money. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. This is something we dont want you to experience. Hi Jessica. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. 230. For quality-related issues, please see below. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. If the first step did not resolve it, please reset the dashcam 2-3 times. 2. Overall, we want to help keep your frustrations to a minimum and prevent any dash cams from getting thrown out the window. Plug the SD Card into a Laptop/Computer. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. Were truly sorry for the inconvenience this issue has caused. We are grateful for sharing your opinions with us and for the feedback you gave. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldn't let me power off again. We will always give you choices about your personal information. My dashcam VA-VD002 had stopped working. The model VA-VD009 VAVA is a trademark Registered in some countries. If still the same issue kindly sends us an email to support@vava.com for further assistance. Just another unsatisfied customer with the vava dash cam,Ive also purchased 3 different sd cards trying to fix the problem, none of them work.after contacting vava support team they said they were very sorry but failed to provide any useful information. For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. Step 2: Remove the SD Card from the dashcam. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error to support@vava.com. Packages without an RMA number on the return shipping label may not be accepted by our warehouse. I am trying to register the device so that I can set it up to my account. Is there any way for me to be able to view these videos through the app? We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. We may share personal data with all our-affiliated companies. NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us. $159.99 from Vava. 4500mAh capacity maintains 24hr battery life. 3. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. Hi Steve, we apologize for the trouble caused. I wanted to check the camera after my wifes tire was slashed this weekend to find there are no looping recordings, and the SD Card was completely filled with emergency videos. Unless otherwise stated, www.vava.com and/or its licensors own the intellectual property rights in the website and material on the website. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access. Great connection with VAVA. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Please try to format your SD card (via computer) to FAT32 and then test it. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. Infant Optics Digital Video Monitor DXR-8 Pro . www.vava.com makes no representations or warranties in relation to this website or the information and materials provided on this website. Every family is different, so consider the features that are important to you before buying a monitor. Please note that the specific cookies we may use vary depending on the specific websites and services you use. We also may use your data to process and respond to your requests when you contact us. Warranty coverage terminates if you sell or otherwise transfer the product. We will provide you with some troubleshooting that will help fix this issue. Should I keep all the accessories in case of a return? Whats happening with it? Hi Michael. I was in the same boat where i was getting the SD card Error. No new videos have been recorded. Matter which it would be illegal or unlawful for www.vava.com to exclude or limit, or to attempt or purport to exclude or limit its liability. 3. SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. This is to isolate if the program is at fault or the hardware. Hi Fatima. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. If you havent received a refund yet, first check your bank account again, then contact your credit card company. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. Split Screen Baby Monitor. Please try the following Hi Rodney, we are sorry for the trouble you have with registering. It seems to be a common issue. Just scroll down to the lower left-hand side and before the reviews, youll be able to find the latest firmware version just make sure to choose the right model number of your dashcam. We regret to hear this happened, its not something we wish you would experience. I cant have the Vava app open and on my phone screen since I need google maps. Another reference: https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, Firmware Link: https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera, Hi, when using the dashcam, it keeps turning off unless I have the app (iPhone app is updated) on and being used as the primary app on phone. It is not possible to process a refund request for non-quality issues outside of this 30-day window. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. Or refund to my son account because is no working! Over time, your dash cam suction cup can lose stickiness. If using the recommended card, please try the steps below. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am having issues with viewing loop recordings through the Vava app, although I am able to view them when manually removing the SD card and inserting it into my computer. Try to use a different cable cord. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. Troubleshooting dashcam: Wait approximately 15 secs Step 4. Once I plug the rear view camera in it turns off. Since we have multiple dashcam models, there are also different micro SD card compatibility that we have to check. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. The signal range is great. This is the SECOND DASH CAM that I bought from you guys, that has died on me. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/ or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. This includes its memory size and speed. Modern lifestyles and meaningful technology from VAVA. Uninstall and Reinstall the VAVA app. Step 4: Plug the SD Card back into the VAVA Dash Cam. Check power cord if its plugged in properly to your car. For us to further assist you. Check cables if its plugged in properly. There are many people with the same problem! I have a 128gb Sandisk Etreme Plus U3 card. Also, you can try to apply a factory reset 2-3 times to the dashcam and reformat the SD card into your computer and make sure to back up the files. hello, i usually like to check my loop recordings in my VAVA when something dumb occurs but when i did today, the loop recording hasnt recorded since july 2nd. 1. 6. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. This usually happened if the cable is faulty or the port where you charge the dashcam is defective. I have a vava dash cam i bought in October. All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. Step 2. Thank you and have a great day! Monitor battery lasts a little over 12 hours without screen on "sleep mode" and would imagine the battery . Check your settings to figure out the default quality setting. Looking for help on the internet has been useless, theres a bunch of websites that turned up in my google search that are weird fake sites with pop ups saying my iPhone has been hacked. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Reset it for 3-5 attempts and try again. Ive also formatted the SD card and even tried a different card but nothing works. Troubleshooting dashcam: What micro SD cards have you tried? Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app. The inconvenience this issue has caused Scroll to the bottom of the menu page Format! In relation to this website or the information and materials provided on this website a trademark in! Or refund to my son account because is no working Format the SD card the... Supply or power outlet bought in October we dont want you to experience i getting! Flash is complete, the LED will revert to a flashing blue LED supply power. 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